LA Fitness — Attraction in Austin

I tried out more than 5 gyms before deciding on this one. LA Fitness on Anderson wasn’t only a good choice, but the BEST choice. As a woman, finding a quality & comfortable gym can be a challenge.

Even after 2 months of coming to this gym, I know I made the right choice for many reasons:

Highest level of customer service. Don (A REAL PERSON not automated system) reached out to make sure I had the opportunity to use my free pass and experience the gym. Out of all the gyms I trialed, Don was the only gym rep that followed up and directly obtained feedback to make sure I had a good experience. He wasn’t pushy or over sales-y, and did a great job of making me feel welcome. Josh (A REAL PERSON not automated system) followed up and made sure to schedule a time to walk through my goals. He gave me a lot of insight, motivation, and guidance to set me on the right path towards progress. Some trainers try to force their goals on you, but Josh did an amazing job listening to me and being supportive. Bri (an amazing trainer) personally introduced herself and welcomed me to the gym. Her words of encouragement gave me extra motivation. She also ensured me to come to her if I ever have issues or feel uncomfortable in the gym, which gave me additional reassurance that the gym takes their client experience very seriously.

High level of cleanliness and attention to detail. It’s clear this gym prioritizes the client experience by keeping the space clean & as fresh as possible. It feels & smells clean. I’m not a person that likes that ‘old school’ gritty, dingy gym environment. I appreciate how well and how often this gym is maintained. Environment temperature. The gym temp is kept a constant cool temperature. Texas gets really hot and some gyms don’t handle that heat well, but even during the busiest hours, this gym still keeps a cool regulated (and non-humid) environment.

Wide variety of Equipment Large quantity of cardio equipment so I never have to wait for a machine A variety of weight machines, you’ll definitely find what you’re looking for A good section of free weights

Has all my needed amenities These were other non-negotiables I looked for: pool, hot tub, sauna, basketball court

Since starting at this gym & working with this team, I’ve already dropped over 4% BF & gained 3lb of muscle.

Overall, 10/10 experience so far....

The best word to describe this LA Fitness location is "dump". I've been a member here for years, and the following are just a few examples as to why this place is such a joke and why I'll be leaving for the new Gold's location on Burnet as soon as it opens:

1. Popular equipment is broken and isn't fixed for LITERALLY WEEKS, if not longer. One of the pec/deltoid fly machines has been out of order for at least a month. No exaggeration. I find it hard to believe there's nobody who can fix it, given LA Fitness is such a large company with so many locations. Surely there's a resource to get parts and get machines repaired more quickly. There was a period recently in which multiple cable machines were broken and remained so for multiple weeks at a time. Give me a break.

2. One of the only water fountains near the strength training area has been broken for LITERALLY MONTHS. Let me rephrase: one of the only water fountains near the strength training area has been broken and pulled entirely out of the wall, resting, non-functional, on the ground. FOR LITERALLY MONTHS. I could Google "plumber" and have someone there tomorrow to fix it. Not only is this unacceptable and hard to believe, it's a health and safety issue.

3. Overall dinginess of the club and equipment - multiple drop ceiling panels broken or simply missing, multiple adjustable benches have broken cushions and need to be repaired, and I'm sure I could quickly identify a litany of other egregious examples of how dumpy this place is.

4. Lax/no enforcement of rules - open-toed shoes everywhere, people vaping while lifting, which we all have to then breathe in. Total joke.

5. Related to 4), staff is indifferent at best, negligent at worst. Just a few nights ago, we were greeted by the exceedingly rare sight of a staff member actually vacuuming the weights area. They then proceeded to disappear for 20+ minutes, presumably to empty the vacuum bag. Meanwhile, the vacuum just sat in the middle of an extremely high traffic area, and during this time, I witnessed multiple guests trip on the cord that was spread carelessly all...

Terrible service. Went in today to use a guest pass, and the employees were unprofessional, showed attitude and were passive aggressive. Asked if I could use the gym with the pass, they said they there’s a $15 charge for a guest pass? Then when my gym member friend asked if he could check me in as a guest, the employee said I’m “not interested in a membership, and can’t check you in.” Then they said the member can only check into a single gym, doesn’t have multi gym pass. Well, first of all, of course I’m not signing a membership right now? I don’t even know what the facilities are like and maybe I would happily sign it if, say, the service was smooth and amicable and the facilities were great. Isn’t that the point of a guest pass?? To leave guests with a great impression of a facility so they sign a membership? The member left after they were told they need to pay a $5 fee for using a gym at a different location on top of the $50 they already pay for the gym.

Okay, the members and guests may or may not fully understand the membership benefits. I was under the impression it was the employees job to make sure members and guests understand the benefits and have a great experience each visit so they can sign more potential members. Clearly, these employees do not know how to do that nor do they care enough to take care of guests. If they’re gonna act all high and mighty as if their job responsibilities are beneath them, maybe quit and look for another job? Definitely not signing up for a membership and will let my friends who do go there know to sign with better gyms with better employees who know how to treat customers with respect and kindness.

DO NOT SIGN A MEMBERSHIP AT THIS LOCATION, EMPLOYEES ARE UNPROFESSIONAL

Perhaps you’ll have a better experience at another local gym or...