Relax Day Spa — Attraction in Austin

I am not one to leave reviews, but here we go.

I am new to Austin, but have gotten regular massages for several years due to chronic migraines and back pain. I saw this location accepted walk ins and was close to me, so I decided to check it out.

I walked in and asked if they had time for a 90 minute table massage, which they did. I asked if they were able to do a Swedish massage, and was told no problem.

During my massage not only was the massage very rough and definitely more of a deep tissue massage if you even want to call it that. The masseuse did not seem to have any knowledge of basic massage technique-it was very sporadic and all over the place. He also did not use any lotion during the massage until I asked for it, and even then used so little that it was still very uncomfortable.

I asked several times for lighter pressure and was either not heard or not understood. It got to the point where I was actually crying because of the discomfort. I was counting down the minutes for it to be over. He also went in and out of the massage room at least 3 times with no explanation.

To top it off, after I dressed I opened the door that I was lead through that I assumed went back out to the lobby. Instead, I accidentally walked in on another client getting a table massage. Extremely awkward for all involved.

Needless to say, I will not...

I used to come here regularly, but I’ll find another place in the future. The last 3x I’ve gone, the quality keeps tapering off either from apathy from the masseuses, my feedback was ignored (eg harder/softer), had to deal with attitude, or other non-insignificant issues.

This time around when I asked for increased pressure, I had to stop the masseuse multiple times because his idea of adding pressure meant he was digging his nails into my skin. He not only seemed annoyed with the feedback but he also seemed annoyed when I asked for warmer water because the water for the foot massage that you presoak in was lukewarm. After using some of the towels, he threw them where the bucket was at the wall rather than just gently tossing them in. It’s disruptive to the tranquility of the space and for other patrons when they here a loud thud of wet towels hitting a bin. I also got two mosquito bites while there.

Enough is enough. Go...

I normally love this place. The last three times I’ve gone have not been up to par. Went today for a quick combo foot and chair. I should have specified exactly which one they automatically gave the higher combo. No big deal. The issue I have is the masseuse was just entirely too rough. I was vocal about my discomfort and he just chuckled. I attempted to breathe through the pain but it was too much pressure to enjoy. Not only that I had to repeat myself about my discomfort. Later in the evening I felt like someone seriously beat my back. To my surprise I was basically beaten. You can see the bruises on my back and my legs along with what looks like a skin burn from continuous rubbing with no lubricant. This establishment use to be my go to for relaxation from work. Now I have to recover from this “relaxing” experience. Please listen when a customer is vocal about their unpleasant experience...