Spa Sway Day + Med Spa | Domain — Attraction in Austin

Not pregnancy friendly. My experience was about 2 months ago but I'm still very upset about it. I booked an 80min. massage with an additional service of a foot scrub. Upon entering the establishment (it is beautiful and I love the atmosphere), I was offered a glass of wine, this is a nice gesture and pre-pregnancy, I ALWAYS accepted wine before massages, facials or nail appointments, however, I thanked the lady and said "if I wasn't pregnant, I'd love a glass". She then responded by, "you are pregnant? We didn't know this, we will have to change your appointment". All of a sudden, I was thinking "why?". So, she leaves and comes back with a form for me to fill out my information, including how far along in my pregnancy I am. My appt is then changed to a 50min. pre-natal and my foot scrub appt is taken away completely. At that time, I was confused because I immediately went onto their website where they offered pre-natal up to 110 min. when I confronted the lady with this information, she apologized and said they needed to change that on their website as they have a new manager now and the pre-natals would no longer be able to go past 50min. I didn't let the foot scrub being taken away or my massage appt. being shortened alter my expectations of the actual experience. I was looking forward to the warm towels I heard about that come with every service and the soothing herbal face masks. To my dismay, these standard luxuries were also taken away from me because I was pregnant. The massage itself was amazing, my massage therapist was top notch (hence the 2 stars for my overall experience, the therapist deserved 5 stars). At the end of my massage, I paid the same price as everyone else does who gets to enjoy the warm towels and herbal face mask, yet I was stripped of those services because of my pregnancy. I sent an e-mail to Massage Sway, letting them know all of this. They replied back to me and explained that miscarriages could happen because of foot scrubs, longer massages, warm towels, etc.. They were nice and gracious in their response and apologetic for not updating the website since new management had changed these procedures (the website is now updated to reflect these changes, though they still have not stated on their website that pregnant women cannot get a foot scrub service, or that they will not get the warm towels and herbal face treatments on their massages). I have spoken with my Dr.'s and other Dr's who were confused by their statements. Massages are healthy for pregnant women, and even women in their 9 months of pregnancy get foot scrubs and warm towel leg services (I was only a couple months pregnant at the time of my visit). This is the first time in my life that I have felt discriminated against, as in not being able to receive the same treatment as everyone else, simply because of my "condition" - pregnancy. I have heard that this is a new policy under new management, and as the website reflected back then, they used to be pregnancy friendly. I recommend Milk and Honey Spa for their 120min. pre-natal massages and foot scrubs, they accommodate pregnant women with the same services as non-pregnant women, as most other spas do. I hope that Massage Sway will either change back to how they were before the new management, or I hope they will list the services that pregnant women can NOT book, such as a foot scrub, on...

Today was my second time getting a massage at Spa Sway. I loved my previous experience so that’s why I decided to get another massage while I was in town. I also wanted a facial since I hadn’t had one in a while. When I booked my appointments I was told I could change the facial I wanted once I got there. Well after my massage ( which was amazing! I would def go back to see Natalie) I was told to put on the wrap and robe that was provided so I could go to a different room for my facial. During the transition I had to go to the bathroom and I was told my stuff ( which was in a basket) would be put elsewhere. Once I came out of the bathroom I was unsure where I was supposed to go due to the masseuse leaving to prepare for the next client. I walked to the front and the girls at the front desk told me I could just wait in the waiting room. Mind you I was in my wrap and robe with my stuff in a basket next to me. I felt super uncomfortable due to the fact that I was waiting in the area with everyone else who was not in a robe and was just waiting for their services. I was under the impression that I would be in a separate area where other people would be in their spa attire! I was very upset and uncomfortable in this situation!!! I was then waiting past my appointment time. The aesthetician finally came in a rush and told me she would be right with me and not to worry I would still get my full appointment time. Once she came back to get me she seemed very rushed and all over the place. Once I entered the room I explained which facial I wanted to go with. She then had to step out to get the machine ( which was understandable due to me just deciding on the type of facial I wanted ) . She was gone for a few minutes then came back and got started again. As she was going through the steps of the facial, she had to once again stop to step out of the room to get something else she needed for my facial. During the facial I felt like she was constantly missing areas on my face. She would focus on one area then move to a different area then to a different area and so forth. I felt like there was so much moving around and she was forgetting what part of my face she hadn’t worked on. As the facial continued I continued to feel like there were many areas that were missed all together!! I was not pleased with my facial at all!! For the amount of money I spent I really wish I would of gone somewhere else! I had very high expectations for Spa Sway since my previous experience was good , but I was very very...

When a friend recommended this place to me, my initial thought was that the pricing was too good to be true. For the treatment I wanted (chemical peel) the pricing was extremely competitive. Great location and the waiting room is nice, but the service room itself was lacking. I chalked that up to the pricing and didn’t mind- however I did mind when I got 0 results from my treatment. And I mean 0. I understand that everyone’s skin behaves differently and there’s no guarantee when it comes to skincare. However, the technician and I spoke in depth about what I could expect after my treatment, and in the days following my peel I was left disappointed. My skin didn’t even feel tight or dry, not a flake to be seen and certainly no peeling. Upon calling the spa to see what went wrong, I was told that not everyone’s results are the same. Right, I get that. But the expectations I had for the treatment were the expectations set by my technician- I wasn’t expecting a whole new face by any means but a chemical peel should at least have initiated SOME level of turnover. Was told I would receive a call from management- at this point I just want to know what products were used because I can’t understand how the depth-level of peel I chose accomplished nada. Of course, have not received any communication since then, they don’t care. You get what you pay for!

Update: Oct 25th- the same day I posted the OG review^ the spa finally got around to contacting me to talk about why my facial flopped! I was told they would send me product information (no one ever did), was scheduled for a free apology facial (they called the same morning of the new appt at 7am to let me know it had to be rescheduled), so I just gave up and canceled altogether. Consistent in their inconsistency I guess. ALSO, was told when I was scheduling the apology facial that they were booking me with their lead esthetician wooo. When I got the call about needing to reschedule it I noted that the only reason I was coming in was to work with that specific esthetician, and the lady on the phone tells me they don’t have a lead esthetician! So, they’re patronizing too, and will just say whatever they think you wanna hear! Which is how this mess started in the first place. Really, what the hell? Could not be that hard to pull it together y’all, I’m offended now too and a lot of my time has been wasted for nothing. The MOST ANNOYING experience I have had with any business in...