USCIS Application Support Center (ASC) Austin — Attraction in Austin

Discrimination is the main issue I'm addressing here in this review. I came here with my father in law for his appointment for his biometrics. A Spanish speaking lady, at the front door, checked us and reviewed my dad's appointment document and green card. She has glasses, gray hair (black and white) - short/shoulder length hair, and was wearing a sleeveless blueish/purple dress.

She asked if I was accompanying him and I said "yes, he's my father in law and he speaks Vietnamese mainly and little English." The lady then told me to sit by the waiting area next to the window and my father in law to wait in line inside. Which we followed her instructions. The entire time, she was telling me this her demeanor was not courteous or nice... it was more demanding. While I was waiting for my father in law to do his appointment, I noticed the same lady that checked us at the front door being very accommodating, professional, courteous and nice to all the Spanish speaking applicants. This was a huge upset in my observation.

As my father was next for his biometrics, an Asian USCIS agent helped my father for his appointment. I overheard her, as she was having difficulty communicating with my father in law, ask her co workers if someone came with the gentleman...Before I could say anything that same lady that greeted us, loudly said to her co worker, "No!" Not even bothering to check for me in the waiting area where she told me specifically to wait. So I was unable to say anything, nor could I help the USCIS agent that was helping my father translate for them Vietnamese/English.

Keep in mind there are no walls so I can hear everything!

I further noticed the same lady, that helped us at the front door, let a husband and child accompany his wife in the same area while she was doing her biometrics.

So why couldn't I accompany my father in law to assist but others can??

I was not pleased with this entire experience and I cannot believe this type of customer service. I understand that there are things that affect us personally but when you're in a professional setting where you're supposed to be neutral and professional please practice what you are supposed to trained to do. Don't treat other applicants differently because they don't speak YOUR home language.

Hundreds/thousands and more come here legally to become citizens and I expect the level of professionalism to be there!

After my father in law's appointment, I left a comment on a feedback card. This review is more detailed as I had limited space on a small card.

I hope that agent gets re trained or something else... I'm just saying that our experience was not a...

My review is not for this office in particular but the uscis service in general, although they increased the things you can do online the phone service is becoming bad in regard that reaching a human being is really hard unless you say a totally different reason than what u need to ask about which is specific information that is not available online, the worst of all is the delay in updating the case information when we report change of address . We changed it a month before they sent the green card yet they sent it to the wrong address, luckily we were able to get the green card from the new tenant because we had proof by the tracking number, the social security card however also was sent to the old address but this one we could not get back from new tenant because social security didn’t have a tracking number and they even refused to issue a new number so they r issuing a new card with same number which is so negligent and puts the person in high risk of identity theft without any care from social security. Please understand the importance of your job if you do a little mistake someone’s life can be completely destroyed by that I mean they can be deported for missing an important letter and go back to an unsafe country where they die because you didn’t do your...

People are not kidding when they say the officer is super rude 😳 he doesn’t even greet and not just me anyone walking in. 😏 He asked if I had an appt. I replied yes he told me to fill paper work and I was going to sit down and fill it out and as soon as he saw me try to approach a chair he screamed “no don’t move” like seriously made me feel like I was committing a crime. So I stopped and filled out paper work On the front of desk. He did the exact thing to other people walking in. I feel there’s no need to be rude! He could have stated please fill it out here when your done stay here and someone will come speak to you! But no he just likes screaming at people. I felt horrible in this place. The lady that did my prints was ok she seemed miserable too 🙄like not even a hello. Definitely would suggest changing the greeting officer or speaking to him about how to handle the process. I was in and out which is great But that’s about the good thing...