The Home Depot — Attraction in Avondale

We've had nothing but mixed customer service experiences at this Home Depot. One day you'll get a pleasant experience with someone knowledgeable and patient. Followed by a stream of rude, demanding, and pushy associates. Even when you help problem solving a repair, associates aren't interested in helping guide you in the right direction. They just tell you, "it's in this aisle" and give you that blank "are you done yet" stare. Unfortunately the bad really outweighs the good. Seven out of ten (yes, we counted) employees you interact with here are either rude, demanding, impatient, lack empathy, or lack a serious amount of knowledge in the handy man world. Example 1: We painted our kitchen cabinets recently. When my wife went to pick up the paint colors I told her to make sure both colors were water based ONLY. Yes, all latex paints are water based. But water based only paints aren't acrylic and don't come with the chemical smell and effects that hang around for a week. We have a sensitive kiddo so it was important detail. When she got home I noticed the paint was acrylic and asked what happened. Basically the associate talked down to her like she didn't know what she was talking about after she asked for water based only paint. The associate didn't ask questions. Just said pick one of these bases. I thought it was a little odd. But we bought the paint and arranged for a family to watch the kiddo while we painted the cabinets. About a week later I went in to get a color match done on the wall paint in a water based only paint. Low and behold, I got the same woman my wife did. When it became my turn to put in an order, I couldn't finish a sentence before she kept trying to talk to other costumers or associates. After stammering several sentences, I had to yell at her very loudly to finally get help. She even tried to treat me the same way as my wife when I asked for water based only paint. Like a chest bumping match. Had the nerve to tell me the chemical smell isn't harmful, it's all in my head, and to just pick one because she's busy. REALLY?! I was beyond flabbergasted someone is a customer service role would say that. We really like Behr paints, and ended up special ordering a five gallon non-acrylic base. It felt like an act of God to get this woman to do it. Example 2: Steer clear of special orders! We decided to purchase our granite countertops and install for the kitchen here. Cassandra was very helpful... for the initial process. Laid out a general timeline, what to expect, etc. Gave us a few additional numbers to call if we had questions or concerns during the process. After that, the only time you could ever get a hold of anyone, is when they wanted more money. Nothing but silence. Probably assumed it wasn't their problem anymore. WRONG! They contracted Stone Systems to fabricate and install the granite. They were great and did what they were hired to do. Because they're a third party contractor they can't address refunds, order changes, etc. Stone Systems wasn't able to do an edge upgrade around our sink that we paid for through Home Depot because of the way it's designed. No biggie. They said they would contact Home Depot to process a refund, and that I should call them because they've been known to not process refunds. I tried everyday for two weeks to get a hold of someone to get the refund processed. It wasn't until I sent a threatening nasty-gram that someone finally called me. Low and behold, the refund got processed and posted on our credit card. To my disappointment, I think it was their boss who called me. She was cold and didn't apologize for how the department handled things. Hard to know who she was because she refused to tell me her name after politely asking. Generally when you call a customer, you greet them by stating who you are and why you're calling. Even if it's an unhappy customer. It's standard professional courtesy. Which is obviously lacking here. If it was a manager, then I understand why associates treat customers the way they do. Monkey...

I am located very far from the nearest anything. I needed to rent a floor sander. Home Depot in Avondale is the closest one to me. I went to their webpage and rented the sander to be picked up at that store, in Avondale.

The price for the rental was reasonable, and making the reservation on line was a breeze, however the next available day to rent this machine was in two weeks.

Two weeks passed and I went to the store to pick up my rental. Turns out that this store does not have tool or equipment rental. They only rent vehicles, and carpet cleaners, "sorry".

Pretty much the cashier had washed her hands and too bad for me. I told the cashier I had waited two weeks for the rental and I had taken days off to complete my project, I was not going to take a "sorry" and leave it at that. I needed a sander that day.

The cashier checked on their system and you could clearly see my rental. I asked the lady to call other stores and ask if they have a sander available and to secure it for me.

We waited a long, long time for someone to finally answer at the store on Camelback and 99th ave. They did have a sander and they were holding it for me.

I drove to the store on Camelback and I picked up the sander. I had to purchase the sanding belts separately from the rental of the sander.

According to the sander's specs. One 80 grit belt was enough for my project. I purchased two 80 grit belts, and two 40 grit belts just in case.

Finally, I start sanding but and not even 5 mins in, the 80 grit belt broke. The sander spit out a strip. I check the machine for anything blocking or trapping the belt. Everything was clear. I installed another 80 grit belt. Again, in 5 mins. the belt broke the same way and at the same spot as the first belt.

I drove to the Home Depot in avondale, they do not sell those belts. I drove all the way to the store on Camelback. I mentioned to the tool rental guy that the machine kept breaking the belts.

The guy said it was a new machine, that is not possible, "sorry". I had to purchase more belts at $12 each. I purchased all the belts they had.

I drove 1 hr back to my project. I had to sand, stop, check the position of the belt. If the belt had moved, I had to reposition it. Even with me having to constantly stop to check on the belt, all of the belts broke, and I did not complete my 567 sqf project.

I took the machine back to the Camelback store and requested my money back on the rental and all of the belts.

The manager was very nice, he tested the sander with a new belt and the machine did exactly what I had said.

I did receive a full refund for all of the items, however, the manager was very stated that if I had not purchased the rental insurance, I was not going to be able to claim a refund.

So, there is no tool or equipment rental at the Home Depot in Avondale, and if you rent anything from Home Depot, make sure to get the...

I placed a vanity order online on 3/23 for I store pickup, with estimated delivery to be 3/27-3/29. However once these dates arrived the pickup date kept getting pushed farther and farther out until finally there was not even any date at all. I called 2 times. The first I was told that they weren't sure why the date was being moved. And the second time I was told that it hadn't even left the manufacturer in Mexico on 4/1. My product finally arrived in store on 4/4 and I was emailed to pick it up. I went into the Avondale, AZ store on 4/5 to pick up my vanity. I ordered a heavy item that came on a pallet. Even though the cashier that helped us knew it was a big item she waited until she had gone to the back to get it for almost 10 mins. Then proceeded to tell us we had to wait for her to get someone to help us. And had my husband push the pallet jack outside himself. When the guy finally came to help us it was someone that we had seen outside pushing carts for the 10 mins we were waiting for 'the helper' to come. And once he came over and asked if we needed help he didn't even push the pallet jack, he had my husband do it too. And as they loaded it into my truck the Home Depot employee bashed his side into the back of my bumper. Upon arriving home I open the box to find the sink cracked. I called online customer service. They said I could have the item picked up, wait 3-5 days after pick up for a credit, then reorder the item. Or to call the store and see if they could help. I called the store and was told I could bring the item back. Then they would reorder it online for me. I chose to call online customer service back and have vanity picked up from my home. Both employees from the online customer service we’re very kind. The store employee however seemed to act as though it wasn’t her problem since it was an online order. My problem is that I am now going to be waiting a total of almost 5 weeks for this vanity. And no one seemed to mind that I’ve been put out time or money or offer to take money off of the reorder or give some kind of store credit to help make the situation right. They rather just handled it as though I bought some small item from the store and would just like to exchange it. If I did not need this specific size vanity and had already fallen in love with this style I would not reorder it at all. I am very disappointed in the lack of realization to how this whole situation has...