University of Maryland Urgent Care - Rotunda (Formerly ChoiceOne) — Attraction in Baltimore

This clinic is very disorganized and staffed by a physician assistant (license number C04996) with currently pending disciplinary charges, from multiple instances of misconduct. It speaks to the average quality of treatment provided that this practice would employ a professional who has recent and repeated failures in maintaining documentation, with consequences to patient health. I was quoted 24 hours of turnaround time on my COVID-19 antibody test results, but when I checked the Quest portal the following day as instructed, there was nothing even acknowledging I had a test. When I called to check on the status, I was informed by a Quest customer service representative that there was no record of my sample, pending or processed, anywhere. Given the above and the fact that they could not keep track of ME when I was at the clinic (more below), I was quite concerned they had lost my blood sample as well, which requires timely processing for accuracy and which I hoped may help explain some new and concerning health issues. (For others reading, despite what they may tell you at your visit, they use LABCORP and not Quest for the COVID antibody testing.) I left a VM by pressing option 8 for pre-surgical testing in the clinic's phone menu (seems to be the only VM box they check) and the following day, sent a message through the contact form on their website, lacking confidence I would be followed-up with based on prior reviews.

On my experience at the clinic itself: an 8:15am appointment at a pretty empty clinic (they open at 8am) took close to 3 hours, mostly because they forgot, at three different times, that I was still at the clinic and/or what I was there for, which I provided on the intake paperwork. The medical assistant who drew my blood for the antibody test went to hand me my discharge paperwork and I asked if I could still be seen for my actual complaint. She apologized and informed me that she forgot and I was moved to an exam room. A woman came by shortly afterwards and introduced herself by first name and verbally repeated the instructions for viewing my test results the medical assistant had just given me, left me with another sheet of paper, and then exited with an air of finality. I was a bit confused by the sequence of events and when I read over the paper, I realized it was the discharge paperwork and I was being shown the door. I popped down the hall and asked the same medical assistant about the situation and she looked confused and said she would address it. I went back to the exam room and waited an hour while numerous other patients were taken back. The woman who had introduced herself by name earlier came back and expressed confusion as to why I was still there. I informed her that this was the third time I have had to mention I am here for [complaint]. She said, “I see. I will be back.” She came back shortly after and this time introduced herself as the PA and I was finally evaluated. Given my experience, I was surprised that the level of care seemed adequate for the setting once I finally received an evaluation, though oddly no physical exam was given for my physically-based complaint.

I was contacted back this evening by both an employee of this clinic and the person responsible for the contact form, which I appreciated and expressed so. I was informed that the PCR tests go through Quest and the antibody tests go through LabCorp and was given my results. There were never any apologies for either repeatedly forgetting I still needed to be evaluated while at the clinic or the mix-up regarding my test results, which I would have appreciated and noted here, though many excuses were offered instead.

When I politely suggested they should be more careful that they are giving patients the right information on how to follow-up with their results, the response was lackadaisical. My impression is that those leading this clinic are unconcerned by anything I or yourself may mention in a review as long as the money keeps coming. Please take my review as a warning. I...

I went to UMMS Urgent Care over Patient First because UMMS is closer to my house and I felt awful and wanted quick care. Boy was I wrong! The wait time is atrocious. I got there at 5pm and was told by the woman at the desk that it would be an hour wait AFTER she rudely asked if I had an appointment. Really? She asked do you have an appointment, no, well it's going to be an hour wait. Lie. I was there for 2 hours before being called back to FINALLY ask me why I was there and just get my BP, pulse, and temperature. Wow. There were only 3 people ahead of me and it was still an awful wait. It was so bad that a man with a kid that needed an X-ray left after waiting for hours.

The place is clean, yes but how could it be dirty with no patients? UMMS may have taken over Choice One but by no means has their care gotten any better. They also literally only had 1 doctor. Whaaa?! How is that even fair to the patient's and staff? He was running around sweating trying to see everyone. No wonder the waits was terrible. In addition, they give out no medicine at all. I got there at 5pm and by 7pm, still not seen and MOST pharmacies are closed making the sick patient drive or Uber/Lyft miles and miles from their home to get medication.

I don't understand, Patient First has medicine in staff and multiple Doctors and NPs on staff. I feel it's not patient centered, more like money centered. 1 doctor, 2 nurses and 1 X-ray tech means less money to pay out and more money to collect from ill people.

I will say the Dr was nice. However, my cultures were sent off and the results came in the next day. I saw the results and no one from UMMS Urgent Care called me. I called and called. No one would answer the phone. I was calling them off the hook and I felt terrible. I had to call and tell them I needed my prescription before the pharmacies closed again. I barely got there before they closed. They never notified me or anything my prescription...

Visited a few months ago. Paid my copayment at time of service. I've gotten two bills in the mail saying I need to pay the co-payment. I've tried to call the number they provided on the invoice for billing inquiries to discuss and see what I have to do to provide the proof/receipt, but nobody ever answers. The automated answering service always says they are receiving an a high-call volume and the wait time is high, but that I can leave a message and i'll get a call back. I've left two voicemails, no return calls yet. I've also just stayed on hold, but after a while it literally just puts you straight to voice mail. I tried calling the local office i visited directly, but that doesn't work either. i basically and put in the same queue as before, with the same music and same "high call volume" message. i tried two ways, i pressed the options to speak with somebody saying i wanted to pre-register for an appointment (option #1) and for paying my bill (option #2). always put on hold, always same hold music, always same recording saying high call volume and suggests leaving a message. clearly the business model is to not have anybody talk to anybody directly on the phone. customer service is not something they care about.

btw - the day i went. there was one other person in the waiting room before me. I went in the back after 15 mins. i waited in the room for over an hour before the Dr. came in. i get a long wait if the waiting room has a lot of people, but with only one other person before me, an hour and 15 mins to be seen seems like a long time. the receptionist was mostly occupied with paying the food delivery guy that showed up while I was there. She didn't know who ordered the food, and couldn't pay him. she had to go around the rooms and ask the others working who ordered food, so he could get paid. very professional seeing a Dr and having to be interrupted to for...