Starbucks — Restaurant in Baltimore

I recently visited your store and had a very concerning experience with a supervisor named Holly, who identified herself as the manager. From the moment I arrived, she appeared visibly aggressive, agitated, and seemed bothered by my presence — without any clear reason or provocation. Her behavior escalated to the point of yelling in front of my child, which was not only unprofessional but also deeply unsettling. Both she and another coworker contributed to an atmosphere that felt tense, unwelcoming, and uncomfortable. What made this experience especially troubling was the tone and attitude displayed, which raised concerns around potential racial bias and a clear lack of cultural competence. I strongly urge that this location — and particularly the staff in leadership positions — be provided with enhanced training in customer service, cultural sensitivity, and de-escalation techniques. No customer should feel targeted, disrespected, or unsafe in a Starbucks store. This was a disappointing and alerting experience that I hope is...

Understaffed for starters. A manager with bad management skills. When you're employees are Understaffed as a so called manager you're supposed to step in and MANAGE things, not stand in the way holding conversations. My wife asked if she could get a drink prepared for our son b4 she leaves because she decided to work from this Starbucks after dropping our son off to school and the manager said no because they were closing. My wife asked what time were they closing so she could gather her work stuff she said in 3 hour's 😆 like really 🤔 SHOUT TO TO THE REAL MVP OF THE STORE AND WHO SHOULD REALLY BE THE MANAGER YASMIN.

Yasmin held down the store on her own. Her customer service never lacked while taking orders and making drinks. She handled the rush with ease....

I travel for work and get excellent service at every Starbucks in Maryland and DC except for this one. The staff and manager are consistently rude. My friend who never complains or gets annoyed about ANYTHING wont go here because they’re awful. We will go out of our way to drive to the Starbucks in Charles Village or Timonium even though this one is right next to her gym and walking distance from our homes. She went in for the last time a few weeks ago. The manager saw a friend of hers behind my friend in line, went around and hugged her, chatted for a few minutes and took the other woman’s order first, making my friend late for work with a 20+ minute wait for a REGULAR COFFEE. All the other stores seem to get it right. Something is terribly wrong with the...