Cinnaholic — Restaurant in Baltimore

Post-ordering, I called and ended up speaking with a man who knew no English; thankfully, I knew his language and conversed in it. I asked him not to add marshmallows due to an allergy before delivery for a $50 graduation box I ordered; he agreed and still never told me about the fact that there was no graduation box available at the time after I multiple times stated it was a graduation box. Fast forward: I received the rolls without anything graduation-related. Which was unfortunate as this was for a graduation. I called the store. The same guy answered who knew no English whatsoever, which is okay, and I understand, so it was hard to communicate with him, and if he knows no English, I don't think it's best for him to be doing customer service. He transferred me to someone else, the so-called "manager." She knew English, but she sounded like someone he knew. She kept siding with him, saying he was great when I never said he wasn't. She was trying to sound helpful but wasn't compensating me fully for the situation. She said I should go out of my way at the graduation I am attending to return it for full compensation. I said no, as obviously I couldn't go there, so I ordered it for delivery. She said she would call me back after talking to her manager, but she never did. Not to mention, none of these employees greeted me or mentioned their name, the store name, or the position in which they...

Hello! As a veganOphile, I’ve been incredibly excited to try out cinnaholic not just for myself, but so that I could start ordering it for my staff as well (we are always ordering breakfasts and treats, and I’m always looking to support vegan establishments)! Not to mention, this was a contender for ordering for my mother’s birthday coming up!

I chose to order the salty s’more because it seemed like the perfect blending of ingredients.To my dismay, after taking one bite, it was very apparent that the pretzel & graham cracker topping was completely stale.

At first I hesitated to even bother saying anything, but I had waited 15 minutes for this item today, and I was still in the vicinity.

When I went in with 90% uneaten bun, I mentioned, “I hate to come in like this, but the pretzels on my salty s’more were stale.” To which the cashier responded, “well, the pretzels sit out in a tin so…” My response, “so the pretzels you use are supposed to be stale?” His response, “yeah, sorry.”

I said ok, and left. This was an awful experience! No apologies or compensation for stale food, but rather, explaining why it is stale, as if I should be ok with that.

On the bright side, the aesthetic and warmth of the product checked the boxes!

But stale food and poor customer service…I have no intention of visiting this...

Let me just say: 100% VEGAN CINNABONS!!!! Also 100% vegan everything!! Oh my gosh, when I saw the sign for Cinnaholic I actually didn't know what to think it was. We were on our way to MOM's in the Rotunda and decided to make a stop. Ohhh boy am I happy we made that stop!! We have been back to Cinnaholic maybe five times within the last month and a half - since we found this place. I do not, not, not regret the money I've spent buying cinnabons from this establishment! Customer service is pretty good, the environment is swanky and the cinnabons.... Let's just say these cinnabons are the closest things that have come to tasting like Cinnabon's cinnabons since I became vegan. There are so many different flavour frostings and toppings you can get on your buns. All I can say is that I'm drooling as I write this, and that's a testament to the scrumdiddlyumptiousness of their cinnabons. We HIGHLY recommend Cinnaholic!! Let your mouth taste the...