Cardi’s Furniture & Mattresses — Attraction in Barnstable

I had the absolute worst experience I’ve ever had purchasing something with Cardi’s this year. Right from the start, I had problems even buying the living room set for my son’s game room, as the salesman told me to meet on a certain day, the. He would not show up. Once you start a sale with a certain person here, none of the other salesmen can help you, as only the person who started the sale can answer questions. Finally got it done after 3 appointments when I just walked in on a holiday weekend. I was told it would take a couple of months since I picked out a custom fabric for the couch and recliner, and I felt that that was very reasonable. A month later, I got a notification that my order was ready, and it would be delivered the next day. I tried getting in touch with the salesman, but he was not working that night, and nobody else at the store could tell me anything, because apparently only my salesman has any of that information. Confused, I had to scramble in getting an emergency day out of work. I waited all day at the house, and nothing ever showed up! So upset, call the store and cannot get any answers once again! I’ll skip to the end, after I had problems getting some sheets that I ordered as well. The couch and recliner got delivered shortly after the original expected date, and when it came off the truck, I immediately found what look like cigarette burns in the arm of one of the pieces. I brought it right to the delivery driver’s attention, and they did take pictures of it, but when I started talking with the office, apparently those pictures were never relayed to them. So fortunately, since I was still within a couple of hours of the delivery, I immediately emailed them pictures of the damaged pieces. I have emailed, and called their corporate headquarters too many times now, and they just keep giving me runaround information, at one point that they say that they would take my coach for a month or two to repair it, but not give me any replacement. So, for a while, while it was being worked on, apparently all of the kids would just have to sit all in one recliner while they repair their mistake. I have given up on them, as I realized that Cardi’s Has absolutely no interest in standing behind their furniture. Apparently, if you pay $5000 for a recliner and a couch with custom fabric, they feel that it can show up damaged, and not reimburse you any money, or repair it. So apparently, I’m gonna have to try my luck in small claims court, because Cardi’s has the Customer Service that could compete with our local...

This is the third and fourth purchase my husband and I have made from Cardi‘s. We have purchased a gorgeous bedroom set, a very large and luxurious sectional sofa, and recently we have purchased a beautiful brown recliner as well as a unique and really nice coffee table. I expressed the need for the furniture as soon as possible as my husband is unable to sit on our sofa anymore as he has a bad hip and I explained very clearly how are you even wished I could have purchased the recliner in the show room simply so my husband could spend time with our family in the living room rather than laying in bed. I was told and assured that I would be updated on when the furniture arrived and was even told that they would be periodically checking on it and let me know if it comes in early. After being told the coffee table would arrive on May 8, and the recliner April 24, I went home after purchasing and waited patiently. I did get a call from Louise explaining to me that the recliner would be in on the 24th and I could arrange for pick up as we were excited and do business in the Swansea area so picking it up at the warehouse was no big deal for us. When I called to confirm the pick up date I was told that both items had indeed arrived already. Nobody had called me and updated me on this. Still I have not heard from anybody to let me know that my items are available. It’s a good thing I called on my own. We’ve spent a lot of money with Cartys and I am disappointed that Len, While helpful, specifically told me he would keep me updated on my coffee table and has yet to get in...

Terrible customer service! We purchased a couch in July 2020 only have it be delivered with tears in it. Couch was not replaced until winter 2021 and yet again the 2nd couch had tears in it. We have been to the store 4 different time to try and fix the situation, emailed, called and barely get a response. They have yet to issue a sincere apology! We had them come pick up the 2nd couch a week ago (my kids are sitting on the floor watching tv as that was the only furniture we had in the living room) and they failed to properly file a refund. Just heard back from customer service after I notified them I contacted BBB that they did send request (they didn’t- we contacted bank we financed with) and the amount is short at least $2,000 according to Cardis) but the bank said that Cardis has not properly filed request and it can take up to 45-60 days for our money to be refunded. Couch was over $5,000. We can’t buy a new couch until our money is refunded. It’s been a big waste of time!

Manager at store did not even try to communicate, nor did she offer a sincere apology. Since July 2020 we have been patient, kind and understanding of pandemic and hardships. But they really screwed us! Oh and 1st couch was delivered with no legs so we had to go to store and they gave us the legs off of floor model! Delivery guys didn’t even inspect couch (both times) before leaving the couch with us.

I could go on and on.. but you get the idea! Spend your money elsewhere. Bernie and Phyls is across the street, or go off Cape Cod! This store is...