The UPS Store — Attraction in Bayonne

I live in Bayonne for over two years. As an eBay seller, I've dealt with this location often. They've always been great but today they really saved the day and I appreciated it enough that I felt obligated to point out the employee's exemplary service.

I recently sold a 88-key digital piano on eBay and shipping it was a nightmare. I couldn't find a box anywhere, so I ended up with this giant adjustable moving box from Lowe's that was really designed for big screen TVs. It was much bigger than I needed but it was all they had the would accommodate the piano's 4 1/2' length.

Long story short I am wrestling with this thing. Can't get it to stay shut. Run out of tape. Cram it into my car. It's falling apart. I'm frustrated and annoyed. I dragged it into UPS Store, frazzled and all over the place, and just "Someone please, help me!" I was the personification of a train wreck.

The woman was so helpful she immediately was like come back here let me help you. I was apologizing profusely about the big awkward box, feeling like an idiot. Babbling on about not being able to tape it, this and that. She was just like "sir we got this. Don't even worry about it. Relax just leave it here. Here's your receipt. We're gonna pack it properly, tape it. Everything. You're good."

I didn't get you name miss but THANK YOU. You saved the day that was driving me crazy. I hope whatever manager is reading this gives this girl a raise because service like that is hard to come by these days. The UPS store in Bayonne has an excellent and helpful staff and general, but this woman really went above and beyond....

I stopped in the store on my way to work to quickly drop off a package. There was a women in front me being helped I patiently waited my turn. While I’m waiting another customer walks in the counter person (male, glasses, black hair) finishes up with the customer before me and quickly began helping the customer who walked in after me. I politely said that I was next, which in fact, I was next. The counter person then aggressively starts to wave his hands, head, and shoulders yelling “well you don’t have to be rude about it”😧 I wasn’t rude I simply acknowledge that you chose to take another customer over me knowing that I was waiting. Based on what? Does my brown skin mean I have extra time to wait. He was wrong and falsely accused me of being rule. And he was aggressive and caused I seen I was extremely uncomfortable. I lived I Bayonne I entire life. I’ve been to this location many times in the past and always received excellent service. This person ignored me and then tried to humiliate me. The worst customer service. Every customer should be treated in a...

If I could give more than 5 stars, I absolutely would! Francesca and her team at the Bayonne UPS Store are nothing short of amazing. Every single time I walk in, I’m greeted with the warmest smiles and the friendliest attitude—you can tell they truly care about their customers.

Whether I’m dropping off a quick package, needing help with tricky shipping, or using any of their other services, they go above and beyond to make sure everything is done quickly, efficiently, and with genuine kindness. They’re patient, knowledgeable, and always willing to explain options so I can get the best service possible.

Francesca leads by example—her professionalism and upbeat personality set the tone for the whole store. I’ve never once left without feeling taken care of. This location has turned what used to be a chore into something I actually look forward to because I know I’ll be met with great service and a great attitude.

Thank you, Francesca and team, for making shipping and errands feel effortless. Bayonne is lucky...