OfficeMax — Attraction in Bear Creek Township

One of the most unbelieveable customer service experiences I ever had. Went into store with cash in hand to buy a metal storage cabinet. I pointed one the one I wanted and the clert went to check stock. He returned and said - none in stock. I asked if I could buy the display model - he said "no", it's against the store policy. I asked if he could order one for me. He spent several minutes on the Office Max website, and said "cabinet is not available" and he could not order one. He said "maybe you could order it yourself from home". So, cabinet on display in store but nobody can buy one, display model not for sale? could not order one for me. Obviously store has very little concern when it comes to customer...

I visited the Petoskey Office Max today, and Ken Lewis in the printing department was extremely helpful, efficient, and professional. I hadn’t realized the printing department closed earlier than the store, and Ken worked until the last minute to make sure I was able to get the newsletters for my school printed for our open house tomorrow. It would have been easy to say, “we can’t fill a print order of that size until tomorrow,” but he put in the effort and made sure his customer was taken care of. From all of us at Vanderbilt Area...

Picked up a very nice mesh seat and back chair from this location at a reasonable price. Very comfortable and sturdy. One of the bolts that came with the assembly had a malformation on it. Brought the bad piece in and had it swapped out for a new one in less than 5 minutes. I wish I could remember the manager and sales associates name, but they were two great gentlemen who wanted the sale to be complete and the customer happy. It's staff like this that can bring you back for future business. Kudos to a great couple of employees who went...