Goodwill Northern Michigan – Petoskey — Local services in Bear Creek Township

Just walked up one minute to open, doors open. Walked in and got yelled at that they weren't open. Walked back out while being talked(yelled or angrily persist) to (more like yelled at. Tones would make you believe we just robbed the store. When we walked in it was "GET OUT WE AReNT OPEN" with hand guestering and pushing out the door) and gesturing us to get out. Said something about someone pushing open the door (that's wild but was not us and we did not see it. Also she does not explain this rather just kindve angrily is spewing something like that) insinuating she doesn't know why we're all so desprate to get in (who is we?) We have no issue with somewhere not be ready to be open but being berated unexpectedly is not fun and does not leave a good taste. She decided to let people in as we were walking to the car but was blocking the door previously and didn't even change her tone or call over with "hey actually come on in" just started letting other people in and at this point it's multiple minutes after open. When we shut off the car it was 10:29. I'm guessing they had a wild customer but both of us will not go back with how we were just talked too and pushed out while being yelled at apparently one minute to open with doors literally open. Brunette lady needs customer service training or to be removed from our front. I've dealt with WILD experiences in my jobs and never spoke to someone like that...

Today I attempted to donate some items. Apparently Goodwill was closed. I drove to the back of the building where there was a large sign saying, "Donations". There were several bags of items already placed at the door, so I followed suit and put my items with the others outside. As I was ready to leave, an employee opened the door and said curtly to me, "you can't do that!" "We are not open!". I replied that I saw other items there and thought I would put mine with them. The employee then said, "I saw you put things there and you can't do that! We are not open!" I said OK, I guess I'll take them somewhere else. The employee then without acknowledgement of the fact that I was offering free merchandise, abruptly closed and locked the door.

Now Folks. Think about this for a minute. A company that exists because of receiving FREE items to sell and pay their overhead and employees, just paid someone to come to the door and tell a donor that they don't want something for free and notably did so in a manner that was completely rude and out of line because I wanted to give them something for free, but was treated like I was doing something wrong because they were not open. WOW!

All I can say is that I used to donate to Goodwill on a regular basis. I will be sure to never...

I’m a thrifter. I’ve been to good wills all around the country. This is thee most expensive and over priced goodwill I have ever seen. I found items that hobby lobby has on their shelves right now, and good will is charging more than the brand new items from hobby lobby. It’s insanity. Idk who is pricing things at this goodwill but they do not know what they’re doing. Good will is already a shady organization but this store is the epitome of such shadiness. Can’t say I’ll be back.

Edit 1: I read some other reviews and I’m not the first person to notice this. Incase you don’t know most good wills sell at lower prices to keep product moving through the facility. Moving less product at higher prices creates stagnation. You can be helping the consumers and community a lot more if you priced items more accurately, I.e. lower. It’s all about moving volume. So there is a few explanations, incompetence, laziness, greed, or corruption. The explanations that I have read do not justify the higher prices; if the community was your concern the prices would be lower as profit would be higher helping the consumer and the community, as I previously stated. It’s...