Burger King — Restaurant in Beaumont

Went thru drive thru with a coupon, told girl I had a coupon, finally she asks for the number on it. I repeat it 3 times and finally she gets that 8827 not 8857. I tell her one with mustard only, she comes back saying both mayo and mustard. I say no mayo and no lettuce mustard only. She repeats it and I say yes. I order a large Coke and a large Dr. Pepper. I get to the window and I'm told they are out of Coke. I say no problem leave it off the ticket and I'll stop and buy my coworker a Coke at a convenience store. I'm told they are rang it up , I say okay just refund. The girl says no we can't do that we don't have anyone who can do a refund until after 1pm and I'd have to come back later! I say no let me call my coworker while I hold up the line and see if he will drink something else. Finally I get back to work and give him his sandwich. And it has BOTH mayo and mustard and...

I am not the type of person to rate negative reviews or describe my bad experience, but I couldn't possibly ignore this one. Apart from the poor customer service, the receipt with half the order missing, no condiments or napkins , instead of trying to argue, get them in a worst attitude than they were already giving us or waste more time than we had already, we decided to just leave it like that and left , right before I served my childs kids meal drink in a different cup I noticed what seemed to be a piece of grass only to find out after I drained it that it was a piece of nail, so disappointing and disgusted I have never in my life experienced anything like this only seen it on the news or facebook post, how could someone if done purposely do that to a CHILDS drink, &if it was done "mistakenly" how does ones nail get inside a childs drink. First and LAST time we will...

I love how in battle the reviews are, one side of people have a horrid vendetta against this place and others find it to be a lovely place with pretty good food. I'll tell you this, their food is good in the terms of fast food where depending on who the cashier and cook is, your experience will be different. And because how fast food restaurants can't seem to keep the same people for over a week, your experience is sure to change. However; the restaurant is quite dirty at times, and they have a tv that can be way too loud at times (mostly not even on an enjoyable channel or even the news). If you need food quick, this might be the place to be due to the lack of faster options (and is much better than that McDonalds over there). But if you're coming here for the fact it's burger king, you might want to try a different...