Urvashi Beauty International — Attraction in Bellevue

I had the most harrowing time with Radha. To begin with I was looking for on-location bridal hair and makeup services. I made this clear to her staff and her twice .. over the phone first/even wrote it down as 'details' twice (they literally write info on post-its). Initially they all said that Radha can stop by the venue and we had discussed prices ($250 for matte makeup)(she suggested I come for trial $100). Then she suggested I do some facials since I have acne. I told her let's go with hydrotherapy ($75 per session).

Three things that irked me: She decides which facial you get. You literally are like on the spa bed and they will add extra facials. So by the end you have a 3x bill waiting for (she did this to my fiance' too who came in for a hydrotherapy session). So we were given extra bridal/luxury facials ($95) along with hydro. We could have discussed this prior. After 2 facial sessions when I was discussing details about D-Day she seemed to have completely forgotten that the services were on-location. She started telling me I never told her (what?!). I tried to negotiate but she is so unprofessional she didn't tell me the exact time requirements or price. She said she'll charge an additional $300 for 3 artists on-location. She said she'll see how much of touch up will be needed for a following ceremony on the same day. There was no clarity, no contracts, no pricing structure. By this time I had already paid her $100 as downpayment :( And spent around $400 on facials ( I shouldn't have come the second time for facial, instead should have shopped around for better people. I trusted her and was let down by the end). Radha and her staff lack communication skills. They are so crude. They communicate in hindi and I believe really don't understand the customer well enough. Also she pretends she is super busy. Running around always. I guess she isn't interested in customers. The last time we went to ask for refund (20 days before the event, my mom tagged along too this time) she had the attitude - take it or leave it. This made me super uncomfortable since I was patient and still looking for some solution/discussion.

Ultimately she did not return the down payment (expected).

There are ways to run a profitable business, but this salon lacks integrity and transparency. I was disappointed at being tricked like this. I would warn future...

As a customer I always Recommend to all of you to go Urvashi Beauty International…. I got almost all the services from there it superb❤️✨ not the services but also all the employees working there are fabulous…😇 They cooperate with the clients…☺️ I suggest you to go there and have a look to all the services.. Heads off to you Radha and all the Employees working there…🙌😊 Keep it up..👍I have always been coming here from so many years. It feels like home when I visit here because people working not only think about business but human relations a lotttt. They respect clients a lot which makes us more happy. The employees working have very calm behavior and good nature. They deal clients with so much of patience and love. The employees and owner give best to make clients satisfy and happy. And coming to financial part, they are very reasonable and also give discounts when asked. They appreciate and value clients which can be noticed clearly. Urvashi is the best indian salon in the town here. Its been so popular because of they hardwork and dedication of employees and the owner. Even the cleanliness is superb, always every single thing is sanitized and wash. Upon entering salon you see such good fragrance which rejoice our mood. Rooms for facial and waxing are so spacious and good which makes us more comfortable and relaxed. The privacy part is outstanding for clients. They respect clients privacy and make sure it doesn’t get interrupted. I feel peace whenever i come here. I have been doing all my beauty services since the beginning and always get satisfied and best results. I would recommend people to come for hydrofacial which is very affordable and we can see good results. This feedback is to let people know how much happy I am and with so much of love towards Urvashi and they employees 😍😍 Haircut and headwash area is separate which doesn’t create mess and we feel free to express our thoughts. Haircut also which I wanted is perfect in indian style. I genuinely have good regards for the owner...

I went there a few times for eyebrow. 1st time, some woman did and she shaved off a good chunk of my right eyebrow and it was completely messed up. To hide it she started applying black eye shadow at which point I called Urvashi (the owner probably) and she said she will try to fix but obviously it was beyond repair. She said she will fix next time and till then I can apply onion juice and eye shadow.

Next time: she still couldn't fix it. Gave the same advice.

Third time. I went on a Friday, 12:30 pm when there were just two people waiting before me. I told I will wait for Urvashi to do since she has to fix this. 30 mins later, she came and said she will take one more minute and seated me in the chair. I said okay. 15 mins went by and she started cutting someone's hair. I asked another girl can you call her. She said if I do she will shout can you please go and ask yourself. I went to ask her how much time more she will take since it had already been 45 mins and she was like another 25 mins. She was frustrated clearly and in general has 0 etiquette of talking to customers. Other lady beside me was also cribbing that she has been waiting for half an hour and just one girl is there to do eyebrow. I told her I asked 45 mins ago if you are available and I was told yes, this is not fair. You wasted 45 mins on a working day for me. She said yes I'm busy very snobbishly.

Outcome: she lost a customer, and I used to refer a bunch of my friends here so good luck with that. She needs to learn basic customer service before opening a salon. And also a hint to the owner: get some legal workers and proper...