Bridal Palace Bellevue — Local services in Bellevue

Dishonest pricing & lack of transparency w/ Houda (DO NOT BUY FROM HERE). TLDR: Houda charged me 2 times the recommended retail price and ghosted me throughout the process.

After, seeing the positive reviews, I decided to check out dresses from the Bridal Palace. I ended up buying a dress from Houda at $5150 (owner of bridal palace bellevue). Later that year, I had come across the exact same dress that I had bought but at a fraction of the price in a different store (selling at $2490) at the bridal store in Seattle. I was pretty shocked by the huge difference in price, and initially thought it could’ve been related due to gradual lowered price from Pronovias. So, I emailed the brand directly and found that (even at the time that I had bought the dress) the recommended retail price was $2600.

After that, I contacted Houda directly why she had charged me essentially 2 times the price of the recommended retail price. She then said that she had to check her records and would follow up with me. I waited for a month while trying to reach out to her via text, to which she avoided. After that, I had called her store directly and she again said that she needed to check her records and would follow up with me the following Monday. After not hearing at all from her for the following 2 weeks, I came into her store to directly chat with her.

On approaching her about the price she didn’t have any reason for why there was such a huge price difference. She just kept saying that I had accepted the price at that time, and it’s up to the store how much they see fit to charge for an item. Only after we confronted her about the price did she begin to offer added things such as veil / skirt/alterations to make up the difference but refused to refund any amount for the dress. At this point, in no way would any of these added items account for the difference in price I paid, and further I would not do any business with her after what happened.

It’s heartbreaking for me because I feel like I’ve essentially been ‘duped’ into paying an exorbitant price with no recourse because I had misplaced my trust in her. Throughout this process, once I had found out about the true price, she essentially tried to dodge all contact from me to avoid the situation. I can’t imagine all the people that have bought from her that have been charged similarly at 2x price of recommended retail as I had.

For ALL the brides out there - If you had brought a dress from Houda, I would say go fact check the true price of your dress. If you are currently shopping for a wedding dress, DO NOT buy from here if you don’t want to end up paying 2 times the price. There are plenty good bridal shops (i.e. Bellevue Bridal Boutique, Eltsa Bridal, the Dress Theory, or Blue...

Oh my! ♥️ I recommend this shop!!!!!! Very unique!!! Very gorgeous dresses that you don’t want to take off.!!!! And very experienced owner and amazing service! With a Fair price!!!

I have been to a bridal expo and met Houda ‘the owner. And she was a sweetheart and told us to come check out her boutique we said we’ll and left I have been searching for my dream dress and I have been to many stores it wasn’t a good experience and I haven’t found my dress... I found couple of them online and there were no shops in Seattle that has them I was even thinking to go to Idaho that was the closest for me to find the best dress,, so my friend referred me to a some shop in Bellevue and I was like let me see if there is another shops around and I did find Bridal Palace Bellevue I tried to schedule an appointment and it kept saying my email is found. I was puzzled and I searched on my email and found that on expo I gave my email and I have a message and forgot about it I googled the shop and saw Houda!! I recognized her from all of the vendors from the expo and when I came in to the shop she was the most humble! The most understanding! And the most experienced person. Who found the style I love without even explain to her that much and I said yes to the first dress she made me try on. My mom is in different continent and Houda makes my experience very easy like my mom would do if she was here shopping with me! Thank you so much !!! It’s been such a fun experience and I can’t wait to wear my dress and show to my mom!!! 😘😘😘 I recommend you to...

I've been aiding my sister in locating the perfect dress for her son's wedding. After an extensive search, we found a dress she adored from a designer exclusive to bridal boutiques. The Bridal Palace was one of the local stores on our list, so I called to confirm the availability of the desired dress, which they assured me they had. Subsequently, I scheduled an appointment for my sister's measurements the for the following Saturday. However, upon her arrival at the store, she was met with a lack of greeting and uncomfortable stares, reminiscent of the unwelcome scrutiny often experienced by people of color in certain environments that people think that she should not be in or can’t afford to be in. After confirming her appointment, albeit after some difficulty locating it in their system despite our prior correspondence, the clerk proceeded with the measurements. It was then stated that the dress must be paid for in full before ordering, without the option to try on a sample in-store, and all sales were deemed final. This inflexible policy, coupled with the absence of in-store samples, raises concerns regarding customer satisfaction and risk management. Such practices, while perhaps intended to mitigate risk to the business owner, the customer should not have to assume all the risk. This policy is so ridiculous, I am more inclined to believe that this is a rule for “some customers and not all. Nevertheless, it was a horrible experience for my sister. I would not recommend this place to anyone...