The Berkley Music Company — Attraction in Berkley

I dropped off my guitar to be repaired on May 24th. While dropping it off I had to wait close to 40 minutes (it sounds like an exaggeration, and I wish it was, but I promise it isn’t) to be helped. The guy at the counter, his name might have been Dave, spent a while talking with another customer, which is totally fine and I get that. Afterward, another guy who works there told Dave(?) that he was going to go buy more toilet paper. This somehow turned into a conversation about music, guitars, and things they did in the 80s. This was really annoying. I was standing right at the counter, they knew I was there. Dave apologized for the wait, and was generally friendly. The tuning peg on my guitar broke, and I asked if they could fix that for me. Dave said they could do that and I should expect a call later that day. That was crazy fast to me, and I honestly didn’t expect them to have it done by then. Sure enough, no call, which was fine and expected. I heard nothing from them for all of the next week, so I gave them a call. Dave answered the phone, apologized, and told me that it would be ready on the Monday of the next week. I heard nothing from them on Monday. I called again a week later, and was told that it should be ready the next day. I heard nothing the next day. The same situation occurred one more time, and by then I was pretty much over it. I picked up my guitar today, July 2nd. It was not fixed and didn’t look like it had even been touched. The broken peg had been taped to the neck of the guitar and it was in the exact same spot when I picked it up. This was really frustrating, as this is my only guitar and I really missed playing it while it just sat untouched in some room. I thought it could take a week or two, which is fine. Just quit telling me it’ll be ready when it won’t be. I’m going to take my guitar elsewhere from here on out, and I suggest anybody reading this review does the same. I wonder how long they would have kept it if I didn’t pick...

I am writing this review. Partially in a response to a yelp review I just read that was pretty misleading.

I am just starting out as a guitar player, after a long break. I decided to travel to all the guitar stores in the metro Detroit area. The moment I walked in, there was a warm leather smell. It had nice lighting, and for its diminished size, a good selection ranging from beginner guitars, to high end. The amp room was small, but did have good amps, at reasonable resale prices. Heres why I will be going back. The used items were all at used item prices. They were not 90% of original cost, closer to 50-70% of original cost. The pedal selection used and new, was impressive. The salesman, which I wouldn't consider a sales man, more like, a friendly guy that wants to have an informed talk with you. He gave honest opinions on things I was asking, that had nothing to do with making a sale. Unlike the big store we all try and avoid, he explained the differences in things, and also suggested that I do what I like, not based on price, or name. But what works for me.

I made no purchase at this time and didnt feel pressured or rushed to do so. However, I do know this. The next time I do make a purchase, big or small. I will be traveling past 3 guitar stores between Clinton Township where I live, to get to Berkley Music Company to make...

A lot of interesting guitars. The clerk was ok, but if you want to sell more guitars, hire someone who at least acts interested in what the potential customers has to say. Does he not realize that he is very easy to read? I mean nice when attentive. But he is not interested after a couple of minutes, it's very easy to see that he seems bothered, at he basically ignored me. As I sat there checking out a couple guitars. His buddy came in and he was more interested in yapping with him, he gave me short answers to my questions., and seemed more interested in yapping a bunch of gibberish than seeing me as a potential buyer. I just simply walked out. I was very polite, but he was to busy again yapping at his no sale buddy, to even notice left.. I felt like he thought and judged me as just someone who was not a buyer. I own over 20 guitars, I am a buyer. And I give you 3 stars because of the interesting used guitars.. if it was account on him it would be maybe a 1 star. Hire a new clerk. Better yet hire a salesman. I'm in sales, and I've taken sales courses.. he doesn't know a thing about...