Catching Fireflies — Local services in Berkley

This is my first time visiting. I was hopeful that it would be a pleasant experience since I had heard so many lovely things about it.

I went in to find a gift for my daughter's birthday. There were many cute things, so I like to hold onto prospective gifts as I look. I put back things I chose to not get. I have to see things together to chose. I guess this is not how the people that run the store like things to go.

The ladies that work on Catching Fireflies are very aggressively "helpful" - asking repeatedly over and over if I wanted things held at the register, if I needed help, if I needed something...... it was very unpleasant and intrusive. It was well over a dozen times in less than 45 min. I feel that one or two polite declinings should be enough for a staff to leave a person alone.

I know from years of living with a father in charge of retail loss prevention in a major store that this (a rigorous followind and inquiry) is a way to make sure potential thieves have no opportunity to steal a store's goods. I do not appreciate being a person suspicious of theft. You need to refine your customer service policies.

I will not be...

I discovered this shop about a month ago and have visited three times since, making purchases on each visit. I always bring my girlfriend with me when I come in. However, I’ve noticed a consistent pattern that’s made me increasingly uncomfortable. Each time we're in the store, the staff behaves as if we're being watched closely—asking if we want items held at the counter or having an employee follow us under the pretense of folding shirts while we browse.

I’ve spent over $100 here so far and don’t appreciate being treated with suspicion. Having worked in retail myself, I’m familiar with the signs of someone being monitored because they’re assumed to be stealing, and that’s how it feels every time I shop here.

I really like the shop’s selection—especially the Jellycats—but there are other local stores that carry similar products. I’m willing to give the shop one more chance, but if I experience this same treatment again, I will be taking my...

This is the sweetest tailored gifts than I have seen, from a little something to a very unique special gifts. Affordable prices and the best quality for all their catalog this is a most stop by and check store. You will find the cutest thing for show your love to special person or any other one that you are thinking about it. You will enjoy to see...