Trade Mark Video Games — Attraction in Billings

What happened Mark?! This place used to be cool, but I feel like the owner has lost his ambition on keeping his customers happy.. everything is now extremely overpriced, and if you dare bring a game back, even in the short 7 day period that's posted on the goofy receipt that's handed to you, the owner Mark, has such a bad attitude (even though you spent $220 at his store a few days before) when you decide you don't like $20 worth of games?! The sad thing about this is not only will I never return to this store, but I have told multiple people to go check him out over the corporate places..this man knows exactly how to run a business.. straight into the ground

Update 4/16/2024: So I felt like I was being salty and thought I'd give this shop another chance.. after calling and getting a quote from Mark for $25-$40, I walked down with a PS2 slim, with a few other things, just to see what he would do.. maybe the previous visit he was having a bad day and I was in the wrong place at the wrong time.. hahaha I was wrong for thinking that..the employees (who act like they fear Mark and used to get bullied and now feel like they have some sort of weird power over customers) went into the back office, and pulled up this past review, as well as my Facebook page and proceeded to tell me that I am no longer welcome in the business.. AVOID THIS PLACE!!

Also, willing to send in secret customer's just to prove that...

I bought some Nintendo games here for my kids while I was in town on a business trip because a customer of mine recommended this place. I got home and the extra controller I bought (which was new) didn't work, one of the games was scrambled when we loaded it and my wife's machine was having its own problems. I called the store (during their 7 day grace period) and talked to the same sales person who had told me that I had 7 days to return to games if I had problems, because I had specifically asked what their return policy was when I was their making the purchase and he said 'oh no, that's just for in store credit'. The sales person never told me that it was for in store credit only. I said to him that I would really like to talk to the owner and he told me when to call back. I got a chance to speak to Mark and it was obvious right away that he wasn't going to give me a refund. I told him that I have equipment that doesn't work and I have no use for them. He refused to acknowledge any problem and then HUNG up on me! I called him back and said I couldn't believe his lack of professionalism. Wow, I would NEVER support this 'local' business ever again. ...

They are knowledgeable about video games. I was going to get a Pokémon game and they gave me the perfect game for the 3ds I bought from them. 10/10 I recommend.

Above is the review from my 15-year-old son :D

I agree with him, this is our go-to video game store here. The man who works the front desk is amazing he is always very kind, and helpful, and he is knowledgeable in everything that is there. They make sure that their product is quality, so you know what you are getting. Both of my sons are special needs and love to talk about Pokémon and various games and Kyle was so kind and we never feel rushed or anything like that. It's a great place. Any place that will put several holo Pokemon cards in a sleeve for $1 for little kids who do not have a lot of money (which my little one was so excited, that and the 4/$1 stickers) is the kind of place I would do...