Buying your first brand-new car is already a stressful, anxiety-producing experience. If you want to add on to that experience and give yourself more stress and anxiety, please buy your car at Lynne’s from Justin Roseboro.

I waited three hours for the car I went in knowing I wanted to purchase to be brought from a lot that was five minutes away, all while Justin played chess on his phone, told me how he was new to the job as of a month ago,, how he used his commission money to pay off his girlfriend’s BMW, and a host of other nonsense while I was late for an appointment.

When test driving the car the day earlier, Justin let me drive all of two minutes, didn’t mention any of the car’s features, and told me that for the check passenger airbag light to be on in a brand-new 2024 Versa was “normal.” (I googled information about the car: it’s not. I also googled features and taught myself about the car, which a salesman should do for his customer if he’s making commission, no?)

Doug was aggressive and hostile in finance, but Dan was nice. Doug even mentioned he’d been there for 40 years: that sort of aggression may have worked in a different era, but it wasn’t what I was looking for after dealing with Justin’s unprofessional and infantile behavior. Despite my old car having extremely low mileage and brand new tires (~$550 value themselves), I received less on the trade-in than a quote I got after bringing this whole issue up at the Totowa Nissan up the road. Sadly, I’d already signed the papers at Bloomfield.

Dan, Lourdes, and Reggie were helpful, understanding that I was dissatisfied and upset. Dan promised me an extra oil change per year as some consolation prize for dealing with Justin’s ineptitude, but he never put that in writing.

My temporary tags are nearly expired, and Justin was supposed to be in touch with me to let me know I needed to come in and sign. He sent me a screenshot of forms needed, with another customer’s name included (which I believe is illegal). Justin told me at 9am he’d call back in an hour to let me know if I needed to come in or not; when I didn’t hear by 2:30pm, I called reception and was told to come in. When I arrived, Justin ignored me completely despite whatever commission he’d made off my purchase.

Camilla was helpful and reassuring, as was the manager (John? I forget his name) who informed me that the delay was due to changes in DMV policy requiring a wet signature, and that it was actually Justin’s responsibility to have called me to come in and sign the necessary paperwork on 12/1. Today is 12/12: I only found this out by calling directly myself. I’m still waiting on plates and registration.

I’m a teacher, and I mentioned to some of the agents at this branch that Justin is like one of the lost looking students I know on the first day will fail the class. They all agreed and said it was sad but true. My friends and family have been using this specific branch for 30+ years, which is the only reason I went here first instead of Totowa: it seems to have seriously gone downhill during that time, I guess.

Buyer’s remorse is a real thing, especially for a big purchase. When you’re shelling out $20k+ on a new car, and especially if it’s your first ever new car financing experience, you want an agent who is supportive, understanding, and communicative, not to mention professional. Justin was none of these things, and I regret my purchase every time I get into the car because it reminds me of this awful experience.

As I said above, I did go to Totowa and spoke with them about this: they assured me that Justin’s behavior would never be tolerated at their facility, and that I would have gotten a much better trade-in deal as well as financing options had I gone to them. Live and learn, I guess, but please: if you go to this location, avoid Justin at all costs.

There are some truly nice folks here, but, as the saying goes: one bad apple can ruin a barrel.