Lynnes Nissan City — Attraction in Bloomfield

Buying your first brand-new car is already a stressful, anxiety-producing experience. If you want to add on to that experience and give yourself more stress and anxiety, please buy your car at Lynne’s from Justin Roseboro.

I waited three hours for the car I went in knowing I wanted to purchase to be brought from a lot that was five minutes away, all while Justin played chess on his phone, told me how he was new to the job as of a month ago,, how he used his commission money to pay off his girlfriend’s BMW, and a host of other nonsense while I was late for an appointment.

When test driving the car the day earlier, Justin let me drive all of two minutes, didn’t mention any of the car’s features, and told me that for the check passenger airbag light to be on in a brand-new 2024 Versa was “normal.” (I googled information about the car: it’s not. I also googled features and taught myself about the car, which a salesman should do for his customer if he’s making commission, no?)

Doug was aggressive and hostile in finance, but Dan was nice. Doug even mentioned he’d been there for 40 years: that sort of aggression may have worked in a different era, but it wasn’t what I was looking for after dealing with Justin’s unprofessional and infantile behavior. Despite my old car having extremely low mileage and brand new tires (~$550 value themselves), I received less on the trade-in than a quote I got after bringing this whole issue up at the Totowa Nissan up the road. Sadly, I’d already signed the papers at Bloomfield.

Dan, Lourdes, and Reggie were helpful, understanding that I was dissatisfied and upset. Dan promised me an extra oil change per year as some consolation prize for dealing with Justin’s ineptitude, but he never put that in writing.

My temporary tags are nearly expired, and Justin was supposed to be in touch with me to let me know I needed to come in and sign. He sent me a screenshot of forms needed, with another customer’s name included (which I believe is illegal). Justin told me at 9am he’d call back in an hour to let me know if I needed to come in or not; when I didn’t hear by 2:30pm, I called reception and was told to come in. When I arrived, Justin ignored me completely despite whatever commission he’d made off my purchase.

Camilla was helpful and reassuring, as was the manager (John? I forget his name) who informed me that the delay was due to changes in DMV policy requiring a wet signature, and that it was actually Justin’s responsibility to have called me to come in and sign the necessary paperwork on 12/1. Today is 12/12: I only found this out by calling directly myself. I’m still waiting on plates and registration.

I’m a teacher, and I mentioned to some of the agents at this branch that Justin is like one of the lost looking students I know on the first day will fail the class. They all agreed and said it was sad but true. My friends and family have been using this specific branch for 30+ years, which is the only reason I went here first instead of Totowa: it seems to have seriously gone downhill during that time, I guess.

Buyer’s remorse is a real thing, especially for a big purchase. When you’re shelling out $20k+ on a new car, and especially if it’s your first ever new car financing experience, you want an agent who is supportive, understanding, and communicative, not to mention professional. Justin was none of these things, and I regret my purchase every time I get into the car because it reminds me of this awful experience.

As I said above, I did go to Totowa and spoke with them about this: they assured me that Justin’s behavior would never be tolerated at their facility, and that I would have gotten a much better trade-in deal as well as financing options had I gone to them. Live and learn, I guess, but please: if you go to this location, avoid Justin at all costs.

There are some truly nice folks here, but, as the saying goes: one bad apple can...

Update: Never got a call, but finally got the title from Maryland MVA. Dealerships are to have title-in-hand. So if you buy a used car and pay in full, be sure you get BOTH keys and the title signed over. And check yelp reviews. Never again will I do business with this dealership. I am still pursuing the overcharge of almost 2k.

Response: With whatever respect is due Mr. Ghanlouch, you have all the information on our case at your fingertips. You have our phone numbers and emails and formal complaint to the Attorney General"s office.

I don't hear my phone ringing....I doubt I will.

Update: Nightmare. It has been almost 3 months since we purchased the car in cash. We ended up having buy another car in MD, because LYNNES NISSAN REFUSES TO TRANSFER THE TITLE. They refuse to transfer the title or register the car though we paid registration and taxes on July 14th, 2025, at time of purchase, in full. Plan to spend your life calling, filing complaints, and engaging a lawyer. The whole reasonWe sprung the money to buy almost new used car was to get the safety features. Now that he can't drive the car and the money has been spent.We had to buy a junker, which is not safe. There's no excuse for this. Zero. None. Got a call from some new person yesterday, from Lynne's, Nissan promising the title again. If and when we get it, I will update this post. The temp tags ran out almost a month ago and they refused to provide new ones. We have to BUY ANOTHER CAR because these guys refuse to file the paperwork. We can't drive the car we bought and paid for. The people we worked with there to buy the car refuse to return calls. NJ requires title in hand and transfer of title in 10 days. This seems illegal on so many levels.

Update: After reviewing the contract, it appears they added $800+ to the advertised price agreed upon. I assumed the" on the road price" was what we agreed to, which was the carfax advertised price (on their website and documents)+ dealer fee (999.99)+ tax and tags. Since we were in a rush, and Kelvin was busy, I didn't request an itemization and trusted his math. Hopefully they will admit the error and refund the overage. We called to discuss it with them today, but both Kelvin and Badeline were out of the office. If they don't make it right, we just drove 3.5 hours to get a worse deal than we could have gotten locally. SMH. I really hoped we'd found a reputable dealer. I need to buy a car soon, and though 3.5 hours each way is a MAJOR hassle and about $200 in tolls, I was willing to make the drive to Lynne's Nissan. Loyalty is important to the economy. So is an educated consumer. Fingers crossed they make it right.

After several nightmare experiences getting the "bait and switch" in MD, we took a chance a d drove 3 and a half hours to Lynne's Nissan. I was in a bad mood, expecting another "bait and switch" and unpleasant. We were introduced to a lovely young lady named Badeline, who said she was taking over for Kelvin. She took us for a test drive and had us out the door in under an hour. Kelvin had all the paperwork ready and well-organized to make things very efficient. The gentleman from financing was very professional.

From start to finish, they exceeded expectations. My son has his dream car. And they turned me from grouchy to happy. Much gratitude. All dealerships should be this organized. I wish I could give them 10 stars. I think his car shopping nightmare is over. I would drive 3 hours to buy...

The things that I unfortunately had to go through were unwarranted and beyond unethical. I was misinformed on how to handle GAP claims and met with deception when trying to get information from the dealership. This led to me “missing payments” on a car that was totaled, fully insured, and had GAP insurance. When confronting the dealership, I was told that it was my fault after they told me several times that if I had GAP everything would be taken care of. Never once did they mention that I need to handle everything make phone calls and get it done, that the procedures changed over the years. Only upon confronting the dealership did they try to explain that the procedures had recently changed. Another one of my vehicles purchased from here was given the wrong license plate. Someone else had mine and I had theirs. My vehicle was towed impounded and after multiple court visits, returned to me. When the dealership first wrote the letter for the Judge they wrote the wrong plate number on the letter. They said welp it was a mistake we helped fix the problem, what else do you want? They never understood or acknowledged the magnitude and severity of having their customers riding around with other peoples license plates. If there was enough space to go into detail on how much attitude and disrespect I received through all this, I would but even with this little information I’m sure you can understand that at this point I’m frustrated and angry and would hate for someone else to have to go through this. My last visit trying to get the last bit of information the GAP insurance requested regarding my vehicle warranty still not being refunded from a car that was totaled almost a year ago now ended in me being threatened to get thrown out of the dealership yelled at and belittled by the General Sales Manager Hussain Ghamlouch in the middle of the sales floor because I mentioned the word incompetent while describing to him my feelings about dealership and employees.

I do not think that anyone should ever purchase a vehicle from Lynne’s Nissan in Bloomfield NJ. This dealership demonstrates deception in a business that is already deceiving enough. The dealership has incompetent employees and practices that can really affect your well being. The level of empathy towards their customers and hard earned money is non existent. The blatant disrespect by yelling and belittling their customers in the middle of their showroom is disgusting. Their lack to pay attention to detail in a business that handles important information and documents is scary. I was met with disrespect from the finance department and upper management, I was blamed for things and the dealership refused to take accountability, and I was continuously met with misinformation and deception time and time again.

There is one older gentleman named Doug in finance that was trying to help, knew what he was doing, and was understanding. The management and leadership team at this dealership needs to be trained on deescalating situations, acknowledging concerns, addressing those concerns professionally, and showing compassion and empathy to customers that choose to spend their hard earned money and choose to trust them with sensitive, private, and important...