Bottom line they sell crap,plain and simple! I worked for leather express, and after selling Natuzzi for years for other retailers , the brands leather express sells falls short on quality , other than the Ekornes-stressless brand , the palliser brand which is 80% of there line has terrible leathers that feel like cardboard , and they feel like sitting on a park bench because they use Sinuous springs under the bottom cushion! also they claim there palliser is made in canada , it is made in Mexico .. yes they are cheaper in price than Natuzzi , but just like everything in life you get what you pay for! ask anybody who has owned natuzzi from italy ( not the chinese made Natuzzi editions) and they will attest to there quality ..also they mislead the pubic stating everything they sell is "MADE IN USA" which in fact is a outright lie, Palliser is made in MEXICO , Omnia in BAJA California with Mexican workers leather express is the "budget end" line for folks that cant afford the real quality leather furniture after being in the Leather Furniture industry for over 15 years ,My advise is to stay away from lower end leather sofas ,and invest you money in a higher end fabric sofa instead, unless you can afford the...
   Read moreI purchased a leather sectional from Leather Express on Federal Hwy in Boca Raton. I spent approx. $5,400.00 for the sectional had to wait approx. 3 months for it to be custom made. I thought it was worth the wait because it was going to be of good quality. I COULDN'T HAVE BEEN MORE WRONG. Within 3 months of owning the sectional it LITERALLY CAME APART AT THE SEAMS!!! I called Ron, the store manager, he promised to have someone come and FIX IT. After the repair guy Leather Joe came and sewed it back together, I still was not happy. It looked like a OLD REPAIRED SOFA, and the repair was NOT WELL DONE. Eventually he wore me down and I lived with the POOR QUALITY SECTIONAL AND POOR QUALITY REPAIR. NOW....3 MONTHS LATER THE STITCHING IS COMING OUT AGAIN!!!! 4 PHONE CALLS AND 2 WKS LATER STILL NO ONE HAS COME TO FIX MY SECTIONAL. ALL I CAN SAY IS HIGH PRICES WITH ROOMS TO GO QUALITY!! DON'T GO THERE TO PURCHASE ANYTHING DON'T LET THEM TELL YOU DO NOT TO WORRY THERE IS A 5 WARRANTY. WE PURCHASED THAT TOO. IT DOESN'T MATTER, WE STILL CAN NOT GET ANY ONE TO RETURN CALLS LET ALONE FIX OR REPLACE ANY PART OF...
   Read moreWe purchased leather power-reclining chairs for our home theater to replace the ones that were originally installed. We are very happy with the look and comfort of the new chairs. We were also very happy with the price.
Ester, our sales rep, was very helpful and patient as we weighed our options. We had a bad experience with a different company that sold us the original chairs, which were covered in bonded leather instead of top grain leather, even though we were clear that we did not want bonded leather. Those chairs started peeling after two years. That should be a cautionary tale for anyone looking for leather furniture. Ester emphasized that Leather Express stakes their reputation on the quality of the leather in their products.
The chairs were special ordered and arrived earlier than anticipated. The delivery was easily scheduled. The truck arrived on time and the setup went smoothly. We were very pleased with the overall experience, from product selection and pricing, to delivery, and with Ester and the setup crew. I highly recommend...
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