PotteryScapes Inc — Attraction in Bonita Springs

This business disrespects our mobility impacted disabled community members by disregarding all accessibility laws. Apparently, they do not value the needs nor the wallets of disabled people. We can not support such a disrespectful company. It is only a matter of time until they are sued. 1/11/20: You responded: "recently made improvements with all in mind. Parking has been improved with spots located in front of our main entrance facing Old 41, enlarged aisles for everyone to meander, handicap bathroom with rail, and so much more." So, we checked. We found NO IMPROVEMENTS were made. There is ZERO ADA Parking and there are INaccessible curbs next to all parking. There is no parking for vans with lifts. The bathrooms are COMPLETELY INACCESSIBLE. They have a 3-4 inch step down, a too-narrow hallway WITH an added dresser in it for an additional obstacle. No turning space. Further, the bathroom itself had no room for a walker, much less a wheelchair. The bathroom earns an F for accessibility. The only entrance into the showroom had a narrow door with a 3-4 inch step down. Thank you for the sign on the door "Watch your step." It is completely inaccessible for someone in a wheelchair, power chair and many with walkers and canes. We all agreed that it was bad enough that the property remains inaccessible, but we were most disappointed that YOU LIED TO US about improvements. Your place is still inaccessible. And you are disrespecting disabled people by not allowing them in your business and by lying - thinking disabled people are not capable of noticing. ...

Gave my patio a whole new look. The wonderful fountain looks and sounds great, extremely relaxing. The large blue flower pot with a spinner in it has yet to get flowers but love it already and the 2 blue fish that I bought about 18 years ago there go perfectly. So much to choose from there I had a difficult time deciding which one I wanted more. Great staff at the store and great guys who delivered and set up the fountain could not have been better. Explaining the whole works so I know what is where and how to operate and clean it. Thrilled with the results and I am not even done yet. Thanks guys!/// UPDATED review: The first motor they sold me burned out, went there and BOUGHT another one within months of purchase with explanation that they sometimes do this. Within months of running the fountain, again something seemed to be fouling water pump. Took it all apart and the problem was the moron who put it together didn’t use WATERPROOF sealant around light/fountain head. The stuff he used was disintegrating and clogging up the pump. I’m waiting for the CORRECT material to be delivered so I can reinstall the light and pump correctly. What an idiotic thing to do. They sell fountains but their help has no idea what to assemble them...

The entire crew at Pottery as Art is focused on customer service and satisfaction, starting with the owner.

We had a problem with a fountain we'd purchased from here when under different owners, therefore we were expecting, "Really sorry about your problem but we can't help you. This was before our time."

What an incredibly pleasant, and unexpected surprise when we didn't encounter that. The owners primary focus is on customer satisfaction and he worked with us to resolve the issue. He's also got a first class staff who are both knowledgeable and pleasant to deal with. They relayed messages and kept us informed on steps being taken to resolve our issue.

We had an outstanding experience with this business and recommend them...