Ceremony Brewing — Restaurant in Bonita Springs

After visiting here in winter 2024 I was a little uncomfortable with the staff and the way the staff interacts with patrons, but the beer was great, so had to make sure and come back. Nothing bad just the friendliness. Now winter 2025 and we visit again to have some delicious beer and were treated absolutely with disrespect. Ordered a flight of beers and the server said they don’t have boards or cards to write them down. Ok. Well she very fast in telling me which beers she just poured and the names of each and she didn’t want to repeat it. I asked her to please repeat the names so she did and was even more fast. Visibly frustrated to have to do so. Us patrons are paying her salary and to be treated this way is very disrespectful. I am an untapped member so knowing what I am drinking means something to me. At this point I am just trying to grab my flight of beers, 4-5oz pours without a board and I accidentally spill one. Immediately try to clean it and get told “those napkins aren’t doing anything so please stop.” There was no offer to re-pour me the 5 oz pour that I accidentally spilled and no thank you for trying to clean this up. It was just automatic unkindness. My in laws were with us for this occasion and my father in law actually told me he had stopped in two years prior as he is an avid beer guy like me but wanted to give it another shot after my rave about the beer quality. Obviously the third time is a charm. Should’ve just paid and walked out after this interaction but it took me back for a second. I will never give this kind of establishment my money again. Wouldn’t recommend to anyone and can’t understand how they have such a good...

Please train your employees how to properly validate authentic state issued identification. Very displeased as a regular customer that fully believes in what your establishment has to offer. We felt it was personal attack on our character and will never be back. Sad.. but customer service has been falling short over the past year and this was enough for us. Just be nice, not too much to ask.

Edit: Management and ownership clearly need additional training, as the ID presented was completely legitimate. A simple check with a flashlight would have revealed the watermarks used for validation, yet no attempt was made to verify it properly. The way management and staff handled the situation left our friend practically in tears, which is absolutely unacceptable.

This is not how customers should be treated, and as a result, we will not be supporting your business again. Poor management practices like this only drive people away, and from our experience, there seems to be little concern about that here.

Furthermore, our friend has been served at your location on multiple occasions using the very same ID, which made this incident feel targeted by the new staff member—who, in addition, was unnecessarily rude to me after our service. Rather than supporting a loyal customer, you chose to stand by a poor decision. Unfortunately, that...

A love note for the best Brewery, Tap Room and Bottle Shop in the world, conveniently for me, located in sweet Downtown Bonita Springs, Florida. Do not skip this one! The beers coming out of Ceremony Brewing are STELLAR. I’m talking, truly unique and delicious. Something for absolutely everyone. Bottle shop selection has the most incredible, hard-to-get, brews from everywhere. Natural wine selection is amazing. Pricing is super reasonable for the handCRAFTED nature of these stunners. Staff is phenomenal. All of them…Connie, Graham, Austin. They know and love their customers. Love Natalie and cameos from Queen R. Owner and Brewer, Zach, is SO friendly and personable and talented. Tap room is cute and modern, music selection bomb, and dog friendly is always “chef’s kiss.” COME for the beer and Ceremony experience, STAY for the Only Doubles Pop Up Smashburger or any of their awesome rotating food truck offerings AND super fun events like themed trivia, the whole month of spooky October events, movies on the dreamy back patio, emo nights, collabs with other local businesses. Food trucks and events are always updated on the website or social media. I am out of glittering adjectives. Anyways, go to...