And just like that...it doesn't take much to tell someone has been either listening to the reviews, or the police reports or the people voting with their wallets. Either way it is safe to say the hotel is backas a quality place to stay. Culture is changing and product has followed. Stayed recently and seriously couldn't remember when the last time it has been that pleasant a stay. I'm frequently upgraded here so it wasn't a matter of a better room. Well done!

OLD: After nearly a decade staying here it's time to finally review. This hotel I'm certain I have and still frequent the most in the entire country. The price isn't beatable in Boston accept maybe the new Home2 and the Crosstown Hampton. The front desk staff even with turnover and new hires is absolutely great! The "post-pandemic" shuttle drivers are kind and courteous and extremely helpful to people.

The rooms are starting to really really be bad. Roof leaks on the top floor flooding entire sections of room. Fire alarm keypads frequently in alert (probably due to ground faults (guessing from the hotel symptoms). How the staff stays pleasant, especially overnight, continuously silencing it is bonkers. KUDOS again to them. The amenities are horribly inconsistent: some rooms have one and others have another (brand/selection). The tubs in nearly all the rooms are either clogged beyond the help of an auger or drain so slowly you will inevitably be standing in your own dirt slurry and have to wash your feet right before or after getting out. Microwaves seem hard to determine at check-in where you will or won't find them. This may be more obvious at booking but due to conditions of many of rooms (see above) there are many you shouldn't hesitate to ask to be moved from. But then ensuring you have a microwave refrigerator (deluxe room?) isn't a fault, it's just not easy and obvious.

The suttle brand transition from DoubleTree to DoubleTree Club had it's impacts too. Normal brand 6a breakfast starts at 7a here undermining the previously "business traveler" target focus. The Marketplace offering of food slaps in the face typical gratis ☕ and only has paid Starbucks. And eventhough the marketplace products are tasty, the team completely misses the mark with service speed and hospitality. I've never "caught them at their best" it's always a chore of long suffering eating there from 6-7a before they ALSO start servicing the buffet.

Unless you really need somewhere to stay for cheap and bare bones you can easily work yourself right back up the 20-30/night savings you might have sought. One example is the shuttle is great that it's back but it stops running at 930p. With several flight coming in at and after this time, a $20-50 rideshare could have made staying the Boston Airport Embassy Suites (great hotel btw) plenty affordable. Still the shuttle is great plus as it's not just an airport shuttle, but an Amtrak and even a South Station and [new]Convention Center shuttle which can save 💸. Both hotels are walking distance to T. Dining is scarce nearby but their are 4-5 gems within a few miles with a vehicle.

But staying is almost always great savings and pleasant if the expectations are lowered. I can't continue to lower my expectations for this location, though. It needs a ton of help or should lose the Hilton branding. It's truly becoming an off-brand product salvaged by great front desk staff no matter how name branding tries to spin it or resort it.

Parking is a major highlight, although many complain for the cost and inconvenience, it is a rare Boston location where large vehicles, trailers, and RV etc could easily park without worry.

Lastly with the price point over the years have come soooo many stories of fights, entire floors wreaking of marijuana, guests failing to checkout because they were arrested, hallway parties, and tons more...all things the hotel cannot control but all things the hotel needs to get under control. And that roof!?! I can only imagine the mold issues that are going to come Fall 2022 on the top floor sans a full renovation.