Lone Mountain Gymnastics — Attraction in Bozeman

If I could give this place zero stars I would.I signed my girls up for the combo camp and they got the stomach flu (vomiting and diarrhea). I emailed lone mountain over the weekend and let them know and asked if we could roll over our enrollment to the next open week. They were super accommodating and pushed them until their next available week and thennnn I saw my credit card statement. They charged me AGAIN! So naturally I thought it was a mistake, so I called. When I called, the women who identified herself as the manager, told me that there was nothing they could do and all deposits and enrollments were non refundable. I told her that there was nothing I could do, my kids were actively throwing up and I am still doing camp with them, just another week. Also, at the time of rolling over our enrollment no consent was asked to recharge my card. She said she was sorry but there was nothing they could do. This is not how you run a business. Even during the school year they offer make-up classes. Will not be using this gym, my girls will find other hobbies.

Update: The owner did refund the deposit for the July camp, which I appreciate. But since we already paid for the June camp and they couldn’t ROLL over the enrollment to another week and my kids had been symptom free for DAYS, I decided to get some of what I paid for. So after four days symptom free, I took her to camp and it was very clear that the staff had pre-coordinated to turn me away at the door. When I tried to appeal to the owner she kept saying that my daughter wasn’t 24hrs symptom free because that was what was communicated to her from the front desk (I was the one communicating with the front desk all week).

This is obviously a company that does not value their clients. Companies that don’t value their clients don’t stay in business for very long. Hope another gym moves into the valley, it won’t take much to win over customers from...

I have heard nothing but good things about this gymnastics school, but would highly not recommend. Our first experience was joining a swim lesson in May. My son has been in private swim lesson for over a year prior to this and is a great swimmer. On our first day, the teacher did not introduce herself and did not do anything to help my son feel welcome and safe. He ended up leaving the class halfway through because the teacher refused to include him. It may be worth your time to teach your swim instructors how to treat children and toddlers. I understand the class starts at the beginning of the school year, but it's no excuse for the rude behavior by the staff.

I took a chance and signed my son up for summer camp. A week prior to summer camp, Lone Mountain sent a notice saying, "If your child is young, timid or is unfamiliar with Lone Mountain, we suggest that you visit ahead of time. We are happy to give tours, speak to your child, introduce them to teachers, etc." I called the week I got this email and left a message. No phone call back. Called the morning of camp a total of 6 times trying to see if we could come early. Left one message after I was sick on no one answering. Finally, got a return phone call which stated that I should have just shown up at 8, even though the email says that camp guests shouldn't show up more than 15 minutes ahead of time, again verbatim per email. I offered to see if he could switch to a camp later this summer to which I was told it was "against policy." I asked to have the owner call me to which I was abruptly hung up on. Unprofessional behavior, will not be returning or...

Insensitive staff who fail to recognize the needs of children, poorly designed programs.

After hearing both good and bad reviews of this place from friends, we decided to give Lone Mtn the benefit of the doubt and see for ourselves. We enrolled our child in a summer gymnastics camp for kids age 6-11. The first 15 minutes of the the camp entailed an ill-advised game of dodgeball where 30 kids ran frantically around a small area of the gym, throwing balls at each other, and enduring a number of hard collisions as they ran. I watched horrified as big 10-11 yr old boy nailed my little 6 yr old daughter in the back with a rubber ball. Far from an ideal way to start her camp experience and in fact, she was nothing but scared. We arrived 20 mins early on day three to pick her up and observe the class. Not one kid was smiling or appeared happy. What kind of program is that?! This was our first and last experience with Lone Mtn. I'd recommend you get a good sense for this place, their intense and insensitive staff, and their badly designed programs, before making the same (and expensive) mistake...