Arnold's Home Furnishings, Decor, Stressless Gallery & Mattress Center! — Attraction in Bremerton

The furniture is very pricey, but the quality is excellent, so I am satisfied there. The reason for the 3* review is our salesperson. Our salesperson didn't know much about the product, kept us waiting for quite a long time for answers to every question, and had her facts wrong about certain services. (For example, she offered us free delivery when we were looking at furniture, then later retracted it after we wrote up the order.) Additionally, she didn't tell us when we ordered that one of our pieces was on backorder. When she did call, she estimated that it would arrive May 5, but in reality it has been two weeks longer than that. The delivery guys have been beyond fantastic - really professional and very careful with our home and our new furniture. 5* for the delivery team. 4* for the quality / price balance. 1* for the...

Buyer beware! We purchased two recliners and when they were delivered did not match comfort nor quality of showroom floor furniture. When we went back they said we should have paid more attention and blamed that we didn’t know what we were buying. We did get a refund minus 224 for delivery and pick up. No regrets just here’s your money back. The gal who refunded our money made a mistake in taxes so beware of that also and pay close attention. The guys who delivered the product to our home rolled out the carpet. Wrapping the doorway and were very friendly not so much with the two who picked it up. I won’t buy anything from them in the future. Also be aware nothing they have is made in the USA.

In response to the “owners” reply Neither of the owners were involved with my...

Purchased 2 expensive StressLess loungers on November 14th. Paid full price minus a small promotional discount. Was told the delivery date would be 8ish weeks. Still do not have the chairs. The store tells me they are now in the US and it might be another 3 weeks before they get to the Bremerton store...but then was told by manager that they were not actually certain where the chairs were. This means a 16plus week wait on delivery....not acceptable. If chairs do not show up in a couple of weeks and I do not get a full refund, then I will report the matter to a...