Bob’s Discount Furniture and Mattress Store — Attraction in Bridgeport

NIGHTMARE PURCHASE!!! I bought a living room set on 15th December 2019 and made full payment at the store. All three items were on display and I pointed them out to the sales associate who handled the transaction (sofa, loveseat, ottoman). By making FULL payment, Bob's furniture in Bridgeport and I entered a contract- their part was to deliver the items. I acted on the promise that the items would be in my possession in 3 days. The furniture was delivered on Dec 19th, 2019 but the ottoman was completely wrong. It was a different style, color, and size from the one at the store. I called customer service and they advised I should call the store to get the correct item. The wrong one went back on the truck and I called the store and was assured the correct futon would be sent out. When it arrived, it was still the wrong one. We then visited the store on 12/22/2019 because we were not getting help over the phone. There, we were informed that the sales assistant who handled the original transaction had put in the wrong code. After discussions, the issue was resolved at the store and we were asked to pay tax on the correct item which would then be delivered on January 7th(about two weeks later). We did. By January 9th we still had not heard from the store so I called to check on delivery status. That's when I was initially informed it wouldn't be until February. After a frustrating call, I asked to speak to someone in charge and he actually informed me that the ottoman was due to be delivered in March. At this point that was a change of their commitment. I again asked to speak to someone senior and the manager called me back the next day. This time the manager said delivery would be in April-yet another change. I requested that he email me pictures of similar items so I could choose a replacement and he said he would but again he never did. It is a continuous nightmare where the business is frustrating me even though I have paid for all items in full and even gone above and beyond to reach out for a solution. They never initiate contact to let me know what is going on...we have been reduced to literally begging them to make this right, to no avail.  The customer service is horrible and this situation is now a stress factor. That call to the manager was on Jan 11th and he has since gone quiet. I called again yesterday and this time the associate said the reason for the delay is that we owe $100. That's just not true. we have all the receipts. When we went to the store in December, we paid in full because we wanted everything immediately...which at that point was 3 days later. We were ok with that but to now be in a protracted situation where we have already lost money and they keep changing delivery and claiming we still owe them is unacceptable and unprofessional! The bobs discount furniture store in Bridgeport is playing games. there is a new twist each time we try to find out what the issue is and we are just done. Furniture should not be something to make me have sleepless nights because I feel like I'm getting ripped off. I just wish for this nightmare to be over. I want to get a FULL refund and they can collect their furniture so I can take my business elsewhere. I trusted them to be professional but they are not!  The bobs discount furniture store in Bridgeport is playing games. There is a new twist each time we try to find out what the issue is and we are just done. Furniture should not be something to make us have sleepless nights because we feel like we are getting ripped off. we just wish for this nightmare to be over. We want to get a FULL refund and they can collect their furniture so I can take my business elsewhere. I trusted them to be professional but they are obviously not!  With the exception of George, all other people I've spoken to about this matter lack customer...

Over the last few years, I have been a loyal customer to Bob’s discount furniture, and Bob's Discount Furniture has always been my first choice for quality as well as customer service. Recently after the service and quality of the products which I received from Bob's discount furniture I can say I will no longer be purchasing any furniture from Bob's Discount Furniture. I recently had a fire in my house, it was a very traumatizing experience for me having to be relocated multiple times and finding a temporary place to live until my house was finished was a long and dreadful process. When my house was finished and it came time to decide where I would like to purchase all of my furniture I willingly chose Bob's because over the years when I would shop there any couch or bed I would receive was top quality and I always received great customer service. I ended up purchasing about $7,000 dollars worth of products from Bobs and not only did my couch have springs coming up right after a year but my husband's bed with Bob's Bobopedic mattress become completely useless, and the mattress is actually deformed I bought the extended warranty on the mattress and Bobs has rescheduled the delivery about 4 times. It is coming to the point where I don’t feel I am going to receive my replacement mattress and I wasted my money on the extended warranty. Do not get me started with the couches I purchased from this store where the springs are coming up, it is so bad I am looking into buying another couch. When I contacted Bobs about the issue they laughed at me and told me it would cost $80 to fix the mattress when the repairman from Bobs told me they would fix it for free. Is this a way to run a business, loyal customers be careful Bobs is not the same company they used to be. Never will I purchase furniture from Bob's Discount Furniture again. Perhaps I come from a generation where a companies word meant something, and perhaps I was a fool for shopping at such a large corporation that does not care about the quality of their product, as well as delivering quality customer service. From now on I will be taking my business elsewhere, with a business that will meet my...

Ok so I've purchased from Bob's furniture in the Bridgeport Store in the past before,.. so this trip didn't feel like it would be any different. However it was. When I first walked in, I was approached by a sales rep, didn't know his name yet but I asked him the questions I wanted and they were immediately attended to. I was only in the store to see if they had what I might need. But because my sales rep was such a understanding person the whole deal did not at all feel forceful. I explained to him what I was looking for and why I only needed curtain pieces because of the size and space i was working with in my apartment. I never knew a sales rep could be so patient we walked all around the whole floor looking and making suggestions. He was even concerned of me walking around too much, but it didn't bother me knowing he was genuinely trying to help. I had to make some measurements and come back the next day, and this is where I really found out how good of a sales rep he was. First he did give me his card at the end of the first round, and after all that Walking and suggesting I had to make sure it was him the next time around, if he didn't work that day I really wouldn't have made the purchase. Jamie Gonzalez was his name. I had to asked him about another piece of furniture when I came back, and with all the sales rep that was up front and approached me that next day I was only looking for him. I gave him my measurements and my budget, and we went to work picking out all that I needed. When it was all said and done and some time after my deliveries I received a Thank you post card in the mail from Jaime,.. untill this day I'm so surprised because I should be thanking him. He is not just a sales rep, he's a great guy, and a very caring, protective, big brother. The talk we had in between the searches and him giving me time to make my final decision after finding out I went over my budget by just a little bit. He was not forceful at all nor was he impatient. He is a excellent and very awesome sales person. Thanks KS again Jamie...