R. Brooks & Son — Attraction in Cambridge

I visited the store on Monday and purchased a basic fridge with ice maker. Sales person was friendly and efficient. Told me delivery next day, installation would be 40.00, after I explained where the water pipe was. I even drilled the hole. Easy access. Delivery was right on time. Installer then informed me it would be an additional 80.00 to get water to the ice maker. This was not mentioned at the store. When I mentioned that was excessive and I might not want to do it, delivery guy got a little testy and said no problem, will take it back. Very unprofessional attitude. I realize just a kid. When I mentioned I needed 3 more appliances and sure liked their store, he went out to the truck and called. Talked to some woman at the store who said the 40.00 was just for bringing it in the house. They agreed to 20.00 extra hook up. Timed him and it took 11 minutes (wanted 80.00). Sidekick was not as rude. Still willing to purchase stove, w/d, etc later, but will not pay the installation if they want my business and will prefer a different delivery guy. Let's see, have already spread this story...

We are so very lucky to have a homegrown business in our small town. The staff is extremely knowledgeable and takes the time to figure out exactly what you’re looking for without making you feel pressured into buying something you don’t need. The showroom is always spotless, littered only with hand sanitizer which is a very nice touch in these crazy times we’re all experiencing. This same professional yet, personal approach follows through upon installation. Very quick, kind and comfortable. Masks are worn throughout installation which makes us all feel better when we may be wary of having outsiders in our homes. As most locals, we’ve grown up with our families buying all of our appliances from R. Brooks & Son decade after decade. This review is for the newcomers to the area that may not know they don’t need to shop at a large box company. In fact, you just plain shouldn’t. There is a reason these guys have been in business so long. It’s simply...

Very poor customer service and does not stand by their products! I bought a w house with a GE washing machine that was brand new. Two years later, a part broke on the washer and R Brooks quoted a price of $1800 to fix a $1000 machine. I ended up buying a new machine.

Just today, I called to have my dishwasher handle fixed. I had purchased the handle because I thought it would be an easy fix. It is not, so I called R Brooks. They said there was no way they could use my part without even looking at it. And when I complained, they hung up on me.

Rude owners who will sell overpriced appliances without standing behind them or appreciating returning customers.

Repair staff has been very knowledgeable. I’m sorry they work for bad owners. I will Never buy...