Staples — Attraction in Campbell

Called them in advance to check the inventory. Got a confirmation that that yes - they have that one item in stock. Asked them to reserve it under my name. When I arrived in 30 min - I did not like place at all. It's hard to drive into the parking lot - only one entrance and it's fenced from nearby Home Depot parking lot. When I walked in - I asked about the product and mentioned that called and reserved it. Got a "I don't know what are you talking about" face in response. Then talked to a manager on duty - she confirmed that they have that product in stock and disappeared in the back of the store with one of the CS guys. About 10 minutes later that guy walked out and said that they don't have that product in stock. - "What????!!!" When I asked to talk to a Manager - that guy disappeared. After waiting for another 10 minutes - I called Stapes customer care and filed complaint. Lady on the phone put me on hold and called the store - then that guy walked out and stared to lie to me again that manager is trying to find me a product, blah-blah-blah. In the end I waited for more than 30 min, but still was not able to talk to a store manager on duty. Not sure what actually happened to that item I reserved. Whether they have issues with inventory system, or they just sold that product to someone and refused to acknowledge it.

My advice to everyone - don't call that store, don't buy from them - you will get a bad service, even if you will like to complain - you will not be able to talk to a manager, because he/she will hide in the back...

JAN 2018 updated review: while this store has always had slow cashiers at least they were never rude. That changed today with the cashier that "took care" of me. I was bringing cartridges in to recycle. There is a limit based on whether you are a regular customer or a premier customer. She did not know which I was from my account information and was unwilling to figure it out. So rather than make two trips to return the cartridges that I had I would need to make four. She insisted so I asked for a manager who confirmed that I was a premier and allowed me to recycle the 20 that I wanted to. This lovely young lady then informed me after the manager left that "It's okay, you got your chirps in.". Yeah, after the manager left she disrespected me straight to my face. I will never again go into this store unless I'm desperate. Rating is changed to a one star from the original 3. ORIGINAL REVIEW:I only stop in here when I absolutely cannot wait for a delivery. The staff working the registers is super slow. I always leave there more than a little frustrated. Selection isn't so bad but they keep moving things around the store so it can be hard to find whatever it is you're...

My coworker and I came here with our Vaccine cards in hand, hearing that Staples was laminating them as a courtesy. Coming into the store you can’t help but feel a bit sad. The store, lighting and general feeling is tired, run down and burnt out. Frankly I’m not surprised after this past year I can understand why the employees didn’t seem particularly thrilled with being at work.

We made our way over to the faxing and print services where we were greeted by the lovely Val. Her sunny demeanor helped to brighten the space around us and she happily took our Vaccine cards to make copies of and laminate. We chatted while she worked and discussed our journeys to get an appointment for the Vaccine. Once she was finished we inquired about the custom stamps on display and she recommended we check out the website to see more options and varieties.

After making our way to the register we encountered Miles. Soft spoken and incredibly kind he took the time to help me fill out an application for their rewards card which saved me money on this transaction!

Val and Miles, thank you so much for your excellent customer service. We will be back especially...