Panera Bread — Restaurant in Campbell

This was my 1st visit to a Panera Bread restaurant, so naturally, I did not know the menu nor their procedure. That is why I told the lady taking my order that it was my first time in one and what was the procedure after ordering. She asked for here or to go. I said to go. She said my name would be called out, so I and my daughter went and sat down as we waited. Nearly 26 minutes had passed. I had gotten up and looked twice at the cashier. But nothing. I said to my daughter, "This is taking to long. I have seen many people come in and out. My stomach is feeling bad. I need to eat. I'm going to get my money back and go somewhere else." We went up to the register, I spoke with the same cashier. I said that I wanted my money back. She said, "oh...a...you didn't get your breakfast?" I told her no. I said that we didn't even hear my name. She said oh, I can see your food over there. I was like, "Over where.?" She pointed towards a wooden block shelf that she said is for pick-up orders and for orders that are made in house to go. I said that we didn't hear my name. A lady came near and responded, "I said your name." I said, if so, it wasn't loud enough to hear. Besides, I was not informed about that wooden box. Another lady came up and started to get argumentative. I got my money back and the food. Apparently the man looking at papers near by was the manager. He now came up. Seemed more important for him to defend rather than see it for what it was; Poor communication. Hopefully, my story will enlighten those to know the procedure before placing an order at Panera Bread, so that they too will not be cared for in the same...

Mostly positive. My orders have been correct. However, I just ordered the Fuji Apple Chicken Salad for lunch. I got to work, and on my lunch break, I opened my salad, and found that it had no apple chips. No apple chips?!!! Come on!!! Apple is in the name of the salad. How could you miss the apple chips. So, it was just a chicken salad. I was so disappointed. Well, I had just given the review, and given them 4 stars, until I called to have my salad replaced, and this happened. I called tonight to see if I could come in tomorrow for a replacement. My call was at 9:48 pm. A male answered, saying that the store was closed, but he would take my name, to get me "something" tomorrow. I asked if I could get a replacement salad, and he hung up on me. I called back, and he repeatedly took the phone off the hook, not saying anything. Finally, I asked (into the silence) if the phone was acting up, or if he was deliberately hanging up, and he hung up again (answering my question). When I called back, the phone went to voicemail. I come to this location every day for my lunch...no complaints, order perfect. This is the first time they made a mistake, but when I tried to give them a chance to just fix it, I get an idiot on the line. I didn't deserve that, just for asking for my order to be made correctly, over getting a cookie instead. He...

I never review stuff but the autumn squash soup blew me away I had to figure out how to tell the world. It was so amazing I finished it before my cinnamon roll, which is saying something.

Sweet and savory with just the right amount of tang to keep it interesting in every bite. This soup awoke in me a deep hubris, and when I looked down it was gone, my side of warm french bread untouched like a forgotten piece of luggage you only remember once you've touched down across the country. Robbed of the chance to bathe my bread in the holy waters of autumn squash soup, I prepared to eat the tiny loaf plain as a punishment for my carelessness. But retribution it was not, for the soft and warm bread was another gift from the heavens instead of the purgatory I deserved.

The staff must be god's angels bringing forgiveness. They directed me to the customer microwave not once, but thrice, as I walked in a daze to reheat my cinnamon roll, understanding that both of us were mortals here among the divine.

My record of the encounter is but an empty cup, as I did not expect my life to change today until it had...