The Home Depot — Local services in Campbell

Go to Lowe's, or better yet a non-big-chain retailer. YOU WILL REGRET BUYING FROM HOME DEPOT. We purchased a new front-loading washer, and the third party installer, Temco Logistics never showed up for our 1-5 p.m. window and didn't give us a call the day-of to let us know they were running late or that they could not deliver. We tried calling them multiple times, but they did not answer. When we called Home Depot at 3:30 p.m. to also check Temco's status, the Home Depot appliance personnel from whom we purchased the appliance, kindly followed up with them and discovered they were running a couple hours behind.

In the end, we were very inconvenienced because our Saturday was spent waiting for 6 hours (1-7 p.m.)!! We went into Home Depot at 7:30 p.m. yesterday to file this complaint to the appropriate parties, request for compensation for our missed appointment, urge Home Depot to hold Temco (and all other third party installers) more accountable and have higher standards for their service to customers.

When we finally got a rescheduled appointment, the delivery guys (now Enterprise who were hired by Temco) never called a half hour before. Luckily, I was home and didn't leave for work yet! They delivered the washer but scratched the paint off our wall from pulling out the old washer and placing the new one. They also claimed the anti-vibration pad was not delivered with the washer. So of course, we call and go into Home Depot to retrieve the pad and it takes forever for someone to help us (30 min. in fact) and when we finally get to talk to Customer Service ...they make us wait another 30 min. to check if they have it in the back and then to "re-order" it. We ended up walking out as our time was way more valuable than the $30.

This is the second time, Home Depot's contracted work has left me feeling so dissatisfied and frustrated. A few months ago, I had a similar issue with JW Installs, Home Depot's carpet installer, and after 2 times of them not showing up when they said they would, and 1 guy walking out on the job itself, then they somehow finished the job.

Home Depot should compensate its customers for dragging them along such a terrible duration of customer service. In person, the staff seem to try their best to save face and comfort, but seem to not feel empowered to try to improve the system nor satisfy the customer. The real issues lie with management and the systems put in place, so these shortcomings should be passed on. Unfortunately, after speaking to an assistant manager who promised she would follow up on our situation and pass along our situation to higher management, I have not been able to get a hold of her via email or phone.

It's taken so long that it's a waste of time to keep following up with complaints. The only thing I can do now is to never do business with them again and to urge you to...

From walking around, everything was clean, mostly organized, and seemed decently stocked. Lines were short, the parking lot was free of debris and mess. 3 stars instead of 5 due to staff. Your staff determines a customer's experience, that's pretty basic, especially so in a DIY place like this. I was in the store for a good while, went through the garden section, walked around, and then looked at lightbulbs for a solid 30 minutes trying to find what I wanted. Multiple employees walked by me, one even came over and stocked the shelf a mere 10 feet away from me, I walked past multiple in the garden center, and stood for about 10 minutes looking at plants next to a group of 3 employees. Not once did anybody say hello, offer assistance, smile, or even look in my direction. When I went to checkout, both employees were a thread away from outright rude to me, the one at self-checkout who directed me to a register, and the one on the register. When I walked up, the one on self checkout was in the middle of griping at a customer for using self checkout with cash and said, "That's why I asked you how you were paying!" and sighed at him before sending him to a standard checkout line. I've been to a LOT of Home Depots as both a contractor and an "average" customer, and I've never felt so unwelcome. It left me feeling like I was intruding on their ability to get things done, not a good effect, and with a strong desire to avoid this location in the future. As someone with decades of retail and customer service experience, I can say with confidence, a little niceness and consideration from your staff would...

Epic fail. Ordered a water heater in store which was on sale in early October with delivery scheduled for as late as November 5. Delivery date came and went. Ended up placing around 5 HOURS of many calls throughout November; first told supplier was having personnel problems (not enough), then confirmed the warehouse received it but couldn't find it in the warehouse, then told to go back to the store to resolve it. Went back to Campbell (This is now in December) but management was unavailable. they took down everything including the receipt and said they would email me the next day. A week later, nothing, then I went back to the store. Finally found management who told me they had to cancel and reorder. At first, the manager tried to jack up the price ignoring the old sale price. After arguing (why do I have to pay a higher price for their mistake?), she finally was able to give me the original price on my old receipt. Next, she insisted that I had to pay $55 shipping. I was not happy, but I agreed. Paid for the new order after over an hour at the store), but when I got home, I noticed that the receipt said free shipping. So, the store manager was just jacking up the price as much as she could. When delivery came around, they ignored the delivery instructions (like phone number, gate code) and gave a 15 hour window on Christmas Eve. I don't need to deal with the hassle and don't appreciate renegotiating the price after their refusal to honor their...