Cape Charles Distillery — Attraction in Cape Charles

Update: the business replied to my review by stating that we bypassed the hostess. If that was the case, the hostess had no problem taking our order while we were sitting in the original spot. She said nothing to us to indicate we didn't follow their process. Why not indicate then that they couldn't accommodate us - before taking our orders and committing us to paying? We could have just gone to the brewery down the street or another spot. Another point for accuracy is that when we arrived there were at least 4 other seating areas open. Unless I'm to believe that each of those spots were reserved, this really feels like a squirmy way to avoid apologizing for treating parents with children as an unwelcome inconvenience. We've traveled a lot and have never experienced this. A better response would have been to apologize and just ask for another chance to get it right. Also, note the subtle shaming here about us bringing our children with us.... mentioning that they try to accommodate children in an adult setting... really? Wow. Message received.

Original review: Spirits were not the best. The frozen alcoholic drinks tasted good, but were weak. For 2 frozen drinks and a flight of 4 tastings our total was $50. Seems like a bit much for what we got. The outdoor seating is nice, with a live musician on that day. Our waitress was very nice, but the owner (or manager) needed a lesson in hospitality. We ordered, were sitting and drinking for 10 minutes and our children (two other couples with us) were sitting in the opposing seating when the manager came out and told us we'd need to move our kids and have them "squish in" with us so she could seat other guests. There was plenty of inside seating open and no room for us all to sit comfortably. So my wife kindly asked if the kids could sit behind us in a park bench. She said no and that "she needed to leave the seats open for customers". Between the three couples we threw down over $150 in 10 minutes. She could have let our kids have a seat to themselves instead of forcing a 10 year old, 7 year old, and 11 year old to sit on our laps while we finished our drinks. We promptly finished, paid, and left. We were going to stay for food but nope. Really frustrating. Rude. First come should be first seated. Unless you have a policy against children you have to make accommodations for them or you can forget serving parents who are paying customers. Well never go back here to have her take my money and then treat us like...

We LOVE The Cape Charles Distillery! Over the years in their previous location we always made sure that we made it as part of every trip to Cape Charles, and we wouldn't have imagined that they could have improved. Well I stand corrected! The Cape Charles Distillery is now in the old hardware store building and I couldn't believe it when I walked in! They did an amazing job of refurbishing a historical building and I just love the atmosphere. This is a must-see whether you dine on the main floor, relax at the second floor bar or lounge area or head up to the third floor roof top lounge which overlooks Cape Charles and the harbor. It is definitely worth adding to your things you must do in Cape Charles! And the food? Amazing! Tip: Try the baked oysters and the steak and eggs for brunch! Make sure you say hi to Sandra! Tell her Missy sent ya 😎😉 she'll be there...

Check your Receipt ( Over charging)

This is the second time we were here. Last time was a blast and we loved the service. This was the newly opened one across the street . The oysters were good and the cocktails amazing. the Three star is because of how the team handled over charging our table for Extra cocktails we never ordered. When we figured out something was wrong and asked them for the receipt, it took them a long time to get back to us , we could see them talking but left us hanging for a while....and then A LOT of discussions later , they came over and said that we had been overcharged and that they are issuing us a refund . The team we had dealt with the first visit were so impeccable it became the reason we came back but the new team seems untrained to handle these situations . I hope more training will be imparted to them....