Ok I moved back this way and decided to play at this casino here, the first few times they when all out to get me to come back, but the more I came and the more I used their offer they sent me in the mail, the worst customers service and attitude I got. The lodging got less as nice. And tonight I had it. I will not be using this casino. Be warn of you value to them. I will spend my time else where. And my money. I been moving back like I said so I’ve been traveling back and forth between two places while closing on a house. So while doing this I played a lot here and at another one of their casino in caurthville mo. So by no means did they really give me anything. I paid for it in the long run. But that was ok because I chose to play here. They didn’t make me. Well tonight I was coming thru and running late. So I called and as for room and how late they were open. The lady I talk to said they stay open til 4am and the fan club closes @ 2am. I get to casino 5 after midnight. Because of a hotel problem. I will get to that in a min. So when I go to fan club I ask them to print off my coupon because I packed them away while moving . The lady said I can’t , we don’t print them after midnight. I said really why didn’t you say that when I called and ask for hotel and I ask about your closing time and then you told me you close fan club at 2 am. With no mention of not being able to print tickets. Then I tell them about my hotel problem n that why I was late. And she said oh you’re the one who didn’t like one of your hotel stay. She said this on phone when I called earlier for a room. I said oh wow ya must have me on a list to be unfriendly. Btw I did complain about a dirty room once before. But I did take picture to prove I wasn’t lying, Which they didn’t seem to care. My only offer then when it happen was next time you come I will give you 20 for gas driving up there wow ! Plus I never stay the night there, when I let casino at midnight I drive 2 hours the rest of the way home. Because I was afraid to sleep in bed if tub was dirty. What a company. But I said maybe that just a one time then. Well tonight was a nightmare. Beside not getting my 60.00 because they couldn’t print ticket, since I was 5 min late due to trying to find a clean room at hotel which took going thru 4 rooms to find one. (My motel problem was ) when I get to pear tree inn west and check in, i had to call desk as soon as I get there. It looked as there was blood drops on carpet like someone may have had a cut. I didn’t want to get charged for that put it being blood stain maybe don’t good. So when I told him about it, he came up and said let’s give you another room. So we go to 2 more room and walked in and they hadn’t even been cleaned that day, towels stack up and floor not vacuum and beds not made. He kept apologizing saying it show on computer they were cleaned, finally at the 4th room, which was open he didn’t know why, but it seem it had been clean. Well it looked it anyway since bed was made and towels wasn’t on floor. Now I don’t blame the young man working. He didn’t know. He did say he can’t believe it they did so bad. But I do blame the motel for not knowing or keeping eye on that stuff. The young man that worked was polite. So no problem there. But this is my treatment and accommodation from isle. So don’t be fool if you use their offer once it will be good but if you use it more it gets worst. Besides if you think your time n money is going to be miss, it’s not there are plenty like us who will be crazy enough to come and replace us. They didn’t make me spend my money n stupid me even spend a 100 to kill time while my room at hotel cooled off. Got one bounus and won.94 cents. Why do you even get a bonus when they’re not planning on giving more, well lesson learn they just don’t care about customer service. You’re replaceable and not important. Dumb part on them, usually I bring others with me, so they lose them too. But I am pissed right now. Because I’ve drive 4 hours to get here and still got 2 hour to drive to get home. Thanks fo nothin