Academy Sports + Outdoors — Attraction in Cartersville

If I could give a zero to this experience I would. After 3 months of waiting on a replacement for some golf clubs that I needed to exchange (I picked up left handed clubs by accident), my wife and I decided to try to get a refund for my clubs. When I went in to get the refund the manager on site was very combative, at one point calling my wife and I Trump supporters or mumbling something about blame Trump...I’m still not sure what he was even talking about. I also don’t have a clue what this has to do with asking for help regarding our situation. He also mentioned that someone had been waiting on a bike replacement since March. I guess that was supposed to make me feel better? He was very condescending about our situation and offered zero help. The whole experience has been extremely disappointing and not at all what I expect as a customer. We have been loyal customers for years at this branch (Cartersville), but were extremely offended by this manager, whose name was Chris. I don’t ever expect to be treated like this anywhere I chose to spend my money. Chris the Manager needs some serious customer service training. What a joke! Academy, take notice and I suggest you all work much harder to address your customers needs. This whole process has been absurd. I sincerely can’t recall having issues like this with other companies when I need to return something or need a...

Nice, clean & well organized store. It's fun to walk through & see the latest in sporting goods even if some sports they don't carry a wide variety of product options. (Tennis, for one.)

It was summer during my visit & lots of water sport related gear were in inventory. From many different kayaks & life vests, to paddles, fishing gear & pool floats; all reasonably & affordably priced.

There are sale sections in the departments however not a lot of selection left from last season's items.

In shoes & clothing, there are several sections of the name brand products however the Magellan clothing brand is comparable & more attractively priced. The shoe section is very large so if you can't find it there, you probably didn't need it in the first place!

For firearm enthusiasts, the prices must be right because a man friend bought a deer hunting rifle at Academy & he is a budget conscious buyer.

This location was the former site of an old Kmart. Academy tore down the Kmart, which seemed wasteful however it is nice to shop in this new, (at least 2 years now,) store with room to nicely display...

The store was clean and cashiers were friendly and nice. Items were easily found, IF they had it. There really aren't complaints, the store was good as were the workers -

My gripe is this, (and cashiers at the store stated in not the only one who has this gripe, and some of the cashiers have the same issue as well)....... It's a sports store, and this one happens to be in GA, just 45 miles North of Atlanta. Why in the world do you not carry more GA Tech items than what you do? Ga Tech being located IN Atlanta, and you can't even carry a home team, ( well scarcely any). I expect to see GA Dawgs there, (although I'm not a fan).... but there was more Bama, Clemson, NC & Gators merch than our own state. I went there to purchase Ga Tech merch for the grandkids - I walked out with nothing for them. They had a few adult shirts and 1 style of shorts and that was IT! Those other teams though, from infant to adult sizes, from socks, to cups, to lanyards, to stickers. How truly...