The Big Mattress Outlet — Attraction in Cartersville

We bought a mattress from this location a little over a year ago, and we are now looking again for another mattress. The mattress we purchased was memory foam, while it seemed a deal at 400.00, it's pretty much 400.00 we threw out the window. We talked extensively with the salesperson about how we sleep, our preferences, etc... and he suggested that the memory foam would be great, especially for my boyfriend (because he easily falls asleep on the couch with no issue) as he related a couch basically being comprised of foam. Well, he obviously just wanted to make a sale. This mattress is completely broken down, despite being "spun". We contacted SOS to see if there were some sort of warranty, or an exchange could be made. The salespersons solution was to try and sell my boyfriend another bed. That wasn't happening, so the salesperson then told my boyfriend to take pictures of the mattress, the tag, and the receipt (if he had it). Pictures were taken and sent, and we have yet to hear back from him. Completely disappointed in this place. I would not advise anyone to come here. If you're looking for a mattress, go to Badcock, our salesperson was Suzie, and she was great, with...

I've been shopping for a new mattress for months. I still didn't feel ready, I didn't know if I liked medium firm or plush or medium, hybrid or all foam. So after a morning of reading reviews about this store, I decided to stop in. John was there to help me along the way, showing me all kinds of options. The prices were great, especially right now because they're about to move to a new location. He never made me feel rushed at allllll, in fact he told me to take whatever time I needed to think about it. We had planned on him getting a couple of mattresses from storage and I would come back to look at them and try them out. But JUST before I left, I saw a bed in a box. And it was a QUEEN! Which was what I was looking for! There were no returns on this particular mattress so I looked up the bed and read some reviews online. It was a dreamcloud tight top, hybrid. The reviews were great so I acted like a crazy person and just bought that sucker and into my car it went! I wanted to wait to leave a review so I could also review the mattress. And I officially love it!! Thank you so much John! I wish I would've come to this...

Do you need a great bed at a great price- from people you can trust? Read on...

We desperately needed a new bed. Having had seven major back fusion surgeries my need was unique. The owner and his employees guided us through the many options and helped us find a wonderful bed at a wonderful price.

Unfortunately, after only having it for a month we realized that the bed we had bought was not the one that we needed. So I reluctantly went back to the store and explained- and they could not have been more understanding and helpful...once again.

Understanding my issue they hand selected one of the very best mattresses that money can buy, brought it into the store just for us, financed it for us- and then - the owner personally delivered it to my house and helped carry it in himself- wow!

Even as I write this review I’m writing it from what could be the best bed I’ve ever owned! Thank you SOS Mattress Team for going the extra mile for us- every night as we lay down- we thank God for guiding...