Batteries Plus — Attraction in Casa Grande

Bought a North star battery here about 3 years ago never had a problem with it.About 4 months ago my car wouldn't start and hesitate and wanna die while I'm driving it .This car stays on a battery tender when not being drivin so the battery's never drained.Took it to the store to check it they put the load tester on it since it stayed in the green they said it was still good.They checked the cranking amps and this battery is rated For 750 cold cranking amps it tested at 230 cranking amps after they checked it twice and kept it over night the second time and charged it,the manager said it stays in the green it's still good.then he said all the machines will fail on the mid tronick machines because of the terminal posts.this is a expensive battery with better post for better contacts not a cheaper battery that you cant test it.if the machine would fail everytime you tested it, wouldn't the alternator not charge the battery then cause it cant make good contacts 🤔.so we then went back and had the guy working there check three different batteries and they all tested over what they were rated for so I guess we're still wrong and he even seemed blown away by it.so 4 times of hauling this battery out the car over to the store and then getting the it's all good and there's nothing we can do about it .we took it to the battery's plus in Phoenix he tested with the machine and it tested the same 240 ish cranking amps and was like yup that's bad.He said we can warranty it but didn't have one so he called the other store down the road and I got the battery replaced now my car runs normal again .so I guess just go to the valley if you looking for this type of battery cause going four times and calling corpate doesn't get you any where. Spending 350 on a battery with a 5 year warranty you don't get that warranty at this...

Absolute NIGHTMARE service here. After driving 45 minutes each way to get to this store to try to get a mistake made by their tech corrected. At least I sure hope it was a mistake because if they intentionally used different style screws to re assemble my iPhone when they changed the screen out the last time it broke then that's way messed up if you ask me that would mean that their techs that are supposed to be professional at what they do went out of their way to maliciously use screws that only they can remove to force who ever takes the phone apart next to bring it back to them to remove these specialty screws that only they have the tool to remove. On top of that I was standing in the store for 20 minutes before anyone said a word to me. I come into this store after working all day and I'm sorry that my job requires me to get dirty while I work but you don't need to discriminate against me because I am dirty and might look poor to you. I happen to be a very well paying customer that has already spent 100s of dollars at this location. But after this God awful experience I will most definitely be taking my hard earned money elsewhere even if that means driving over a hour to the valley to do so. If I could leave you a zero star review I would. Also the employee that I was treated in such a manner from was not just some grunt min wage worker it was the owner of the shop you would think the owner would have been intelligent enough to provide better service to a already established customer. Oh well you if I were a new customer reading this review I would stay far away...

Terrible experience. Drove 20 miles with my elderly father down to the store to pick up 6 batteries for his golf cart. Cashier was ringing him up and everything was going smoothly. Then we got the total and it was about almost $700 when we were expecting about $600. My father seemed confused and explained that he thought the price was $15 less per battery, he just saw them at another location the day before. The cashier seemed new and confused. I think he genuinely was. The older guy behind the counter seemed a bit rude and gave us some attitude “you saw that price on OUR website??” And my dad was sure he had. I began to doubt my aging father expecting of course the store would be right. We asked for the Gilbert store’s phone number. They didn’t seem in a hurry to find it. I pulled it up on my phone and called them. Sure enough they had the batteries for $15 less per battery. They explained that franchise stores can set their own pricing! The store we were standing in didn’t tell us that, they just acted confused as to where my father could have seen a lower price. The younger cashier kindly called the manager on her cell phone but she declined to price match or do anything for us. Obviously we walked out with no batteries and a 40 mile wasted trip. Disgusted with this place I won’t be...