OfficeMax — Local services in Casa Grande

Worst customer service ever!!! I usually use FedEx shipping centers to ship items. While in Casa Grande, I needed to send packages to two different addresses. I couldn't find a FedEx center, so I tried Casa Grande Postal, but it was closed. Referring to Google Maps, I found that Office Max also did FedEx shipping. Driving across the street, I didn't realize I was going to a "reverse universe" in which customer service was non-existent, job knowledge was not of importance, and moving slower than molasses was the norm. We took our Christmas wrapped presents to the FedEx desk, and the young, dark haired boy told us that even though they were wrapped, FedEx required they be put in a box. We told him that we knew that, and then he started pulling out FedEx envelopes for us to use. Understand that two of our boxes were sweater size boxes, and the others just slightly smaller. We told him we'd need boxes, and he told us we'd have to buy them. We asked where we needed to get them, and he told us "on the floor". My husband had had enough by then, so he stormed away to find the boxes. (FedEx has everything handy - no need to go looking for what you need). The employee then started doing other things, so I asked him if he wanted to go ahead and start the labels. He said "sure", and walked away. He eventually walked to a computer and motioned me over. "Just put the information it asks for in the computer, let me know when you're done" Then he walked away. I looked at the keyboard and was grossed out. It looked like no one ever cleaned it - there was dirt crusted on the keys. I asked another employee if they ever cleaned it, he said sure, then he proceeded to bring a bottle of Fantastik and a roll of paper towels to me and told me I could clean it if I wanted. I typed with one finger, then washed my hands as soon as I could! With no help from the employees we got the boxes, put them together, taped them, put the gifts in, and taped them closed. A female employee began checking us out, but had to do something else, so the first employee that told us we had to buy the boxes took over. He started to ring up our transactions, and I reminded him we had to pay for the boxes. He said, " oh, yeah and I need to get the packing stuff" and he left the register. We waited for a couple minutes, and he came back with some air bags to fill the empty space in the boxes. Then he went back to the register to finish the transaction, and I again reminded him we needed to pay for the boxes. He nodded, finished, then my husband paid. By this time we had been in Office Max about an hour. We had remembered we needed ink for our printer, but we just looked at each other, and said "We don't need to buy it here " and walked to our vehicle. I checked the receipt to make sure I had tracking numbers - and, oh yeah, he didn't charge us for the boxes. Office Max, your employees need to be upgraded!! I won't be patronizing any others having experienced your "customer...

I came here because another printing place never replied. I first called over the phone for a quote and I was told the price for a poster around 34' X28' would be around 16 plus change for a print. I went and then for a print out actually came out to 28+tax. I needed the print done so I still paid. I was told it would be ready next day. Next day I went and another worker attended me. Despite the fact the previous worker wrote down the info, this worker started asking me for things like how I gave the picture. She was eventually able to find it on the computer but then she started asking me for the very same information I gave when I first did the order. I told her that I already gave that information to the previous worker and she told me that I didn't tell her specifically. this tells me that the workers do not communicate well or document information. To make things worse she told me she needs this info to "begin printing it". What were they doing before? They never called me to say they need information. This tells me it was going to be done much later than they said it would be or that they were only going to inform me of a problem when I came back despite the fact I gave a...

I recently came to Office Max to have some documents faxed. I was thinking the process would only take a few minutes and it should have if the store was operating better. There was one employee handling the area where you make copies,fax documents order cards etc. She was great she was trying to take care of each customer as efficiently as possible. The line for services continued to grow as everyone that entered the door was there for similar reasons. I looked around and noticed the other employees just standing around doing nothing throughout the store. I kept expecting someone to come help this girl . I asked her isn't anyone able to come help you and she said yes but they won't come help me ..I am sure that the management or higher ups of this company don't have a rule not to help your fellow employees so I have to say whoever is running this store needs to retrain your employees to provide customer service and to work together as a team. I give this employee 5 stars and the rest of the people working there 0 I didn't get the girls name but this was on Thursday...