McMashers Sports Bar & Grill — Restaurant in Casa Grande

If I could give them a negative 100 I would. I have never been treated so poorly in my life! I was on a conference business call and was just looking for a place to eat during the phone meeting. I walked in and instantly I got looked at weird but I really didn’t think anything of it because I’m used to getting stares due to looking a bit eccentric. I seated myself. Which is typical of a sports bar. It was my first time (and last time) here. Nonetheless, the waitress took about 15 min or so to come to my table. The waitresses even addressed new patrons before coming to my table. I still gave them the benefit of the doubt. When she arrived I asked her about the menu as it was my first time here and she acted like she wasn’t sure about it and didn’t even know what was on the happy hour menu, I thought maybe she was new. I asked for a sec to go over the menu and she gave me close to 30 minutes to do so… yeah… again… they are a bit busy so I tried to give them the benefit of the doubt. I finally ordered a burger and fries. I want to try the onion rings after putting in the order for the Burger and l fries and kept flagging down the waitress and they kept ignoring me and walking past me. I finally got the attention of what I know now is the manager, and she seemed annoyed to even have to interact with me. I asked her if she knew more of the happy hour menu of what she said she did and I asked her where the onion rings on happy hour because I wanted to try them. She said she wasn’t sure and she’ll go check. She came back maybe five minutes later and said “yeah they’re $.50 off and I put the order in” and abruptly and swiftly walked away. At this point I was feeling very uncomfortable, I flagged the waitress down again after waiting for a long time and asked if they could put my food in a to go container just for convenience but I was not about to leave as I was still on my call. (Still haven’t got my food yet) The waitresses bought me the onion rings and THE BILL 👀 and sat it down and stood there as if I wasn’t going to pay and run off 👀. I kinda got the hint, so I just paid (mind you I have still not got my main order.) While I was collecting the money to pay, I asked her if I could have more ranch because they give you one small cup of ranch, with a full basket of onion rings, She then said as I handed her the $25 “ Yeah this isn’t enough money, the ranch is 50 cents more” so I responded oh, you have to pay for extra ranch, I didn’t know and she said “yeah we make it fresh and we have to pay for it so do you.” Let’s be clear I’m still on a business call so my colleagues hear the way they’re treating me and even they got offended and told me that I should speak with the manager. I tried to explain to her how poor the service is and she instantly now verbally stereotyped me and said that I have an attitude, but this is the kicker the original waitress Ryan, walks up while I’m talking to the manager and tells me she’s not giving me any money off my bill as if I was looking for a discount, not knowing that I have already paid in full 👀. At that point, I was very upset and let them know that I didn’t appreciate being racially profiled, stereotyped and treated poorly. The only thing they saw was that I was a A person of color. They never interacted with me to even make that unwarranted assumption of me. if someone whom has never spoke to you and just looks at you and assumes the worst it’s per your outer opinion. Not to mention the onion rings were raw on the inside… At that point, I have Never been more...

Came in specifically to watch a game. Since I was alone, I sat at the bar, and two out of the five screens were showing the same game, and management refused to switch one. The bartender kindly offered me a table in front of the one TV showing my game, which I appreciated.

After ordering food and a drink, I settled in,only to have the waitress come over and ask me to move because a larger party wanted my table. I said, I said I was sat here due to proximity to the game and she replied that a different and larger table wanted my table. Could they have moved an empty table large enough to accommodate them? Yes. But still a manager tcame over and told me the table was reserved for larger parties (then why was I sat there in the first place? And there were other big tables available. Why take one that was occupied).

Out of courtesy, I moved—but what was offered in return? Nothing. Not even a small gesture, like a complimentary drink, to acknowledge the disruption and my flexibility. Instead, I was shuffled off to a smaller table away from the game I came in to watch.

This wasn’t just bad customer service,it was a complete failure to value a paying guest. A simple gesture would have turned an inconvenience into goodwill. Instead, it showed me this place doesn’t care about the customer experience. I...

My wife and I have eaten here, many times, over the last couple of years. It was one of our favorite places to have lunch when we would “go to town”. It was always a pleasant experience with good food and decent service. Sadly, today was our last visit. They were busier than normal but not too bad. We took a seat at one of the booths. It only took about 5 minutes to order drinks and when they were brought, the server said she would be right back. 30 minutes later she came and asked if we were ready to order. I said yes and mentioned that people that came in after us were already eating and instead of apologizing or talking about how busy they were, instead, she got pretty rude. She sent the other server over to check on us after that. Management should have provided more staff for the busy day but there was absolutely no reason for the server to be rude. She actually looked at us and said, well, what do you want to do?! We almost, and probably should have paid for our drinks and walked out right then. If she can’t handle a little pressure she should look for a new line of work. Fortunately, there are plenty of other places in town to get...