Planet Fitness — Local services in Casa Grande

LA fitness closed down so I was looking for a new gym. Despite all the negative things I’ve heard about Planet Fitness I thought I would give it a fair shot. I went to the website, signed up for a free day pass which I received via email. The staff informed me that they do not accept day passes, even though this pass explicitly states it’s for the Casa Grande club and was sent to me by PF. I kindly asked if there was another way I could try the gym out and was informed- “no, only if you sign up and become a member”. Well that’s not going to happen. As someone who takes fitness seriously this is complete joke. Every single gym I’ve ever signed up to let’s you workout once to see if their equipment is sufficient for you. Now, all the negative and quite frankly discriminatory things I’ve heard about PF all make sense. From what I could see the short time I was In there, the gym was about 95% treadmills/cardio. If you’re serious about working out and weight training I would suggest a very hard pass on PF- not only for the equipment but for the whole “culture” of this place. And just a basic customer service suggestion…. IF YOU OFFER/SEND POTENTIAL CLIENTS A DAY PASS- HONOR IT. I was hoping for a positive experience but it is what it is- PF is simply an embarrassment to the use of...

I recently showed up to the gym in Birkenstocks; forgetting to change into my shoes that were in my car. I was quickly approached by a Joe who told me to change. I went to my car with no problem. Then, as I continue my workout I notice a lady with a different ethnicity than me wearing crocs on a smith machine. I wanted to know the correct protocol so I ask to talk to the same employee who stopped me. Other employees show me he transitioned into working out. I approached him and told him to give the same treatment to other members not wearing appropriate shoes. He debates with me about him doing his job but ignored my frustration. He even dismissed my reaction when I explained crocs being in a category of a sandal with “it’s still a closed shoe”. He continues to argue with me instead of showing sensibility. This is not the energy nor the atmosphere for a professional gym. Although I talked to the manger who was very reasonable and respectful. I’m a black man and ultimately felt singled out for my attire. I completely felt discriminated against in that moment. The employee avoided me and continued to workout without any care for how a customer could feel...

The gym atmosphere is great, my only complaint is the hrs on Friday and Saturday. I am not sure why it closes at ten, is the intention to clean the gym? Planet in Washington state are 24/7 and I just moved here a few years back and this gym is fiilltthhhyyyyyy. The hip abductor has been broken for weeks, all the leg curls and leg extensions do not hold your legs in place and snap while working out, the back area of the gym is filthy, the resistance machine that your 8-3pm said would be bolted down a few years back are still unstable and wobble while someone uses it. The hydromassage chairs….striiinnnkkkk of sweat!!! There’s sweat stains!! You can see it! Staff sit on the counters, on their phones, bottles and paper towel dispensers are always empty in the evening time and trash cans are full. There’s two staff members at the front and not one can go fill up the bottles? EOS fitness is opening up across the street, you’d think they’d try to keep their current members happy. :/ if you’re going to close your gyms early on certain days, maybe focus on fixing broken equipment and deep cleaning the gym?...