Kevin Jewelers — Attraction in Cerritos

How can a good experience turn into the worst? Let me tell you how. 2 years ago i bought my wife an engagement ring, we have 3 kids, the oldest 6 years old, 9 month old and another one on the way. I decided it was time for my wife to have an upgrade, so we went in feb 11th, and they stated the ring would be ready by feb 14th in the morning, which for us was perfect because later that evening we had a flight to catch for an emergency out of the country. We get to jewelry assuming the ring was ready since we didnt went to pick up in the morning but around 330pm, so from Monday feb 11 to the 14th, i think we gave them reasonable time to have it ready. Long story short we get there, thinking it would be a fast pick up...BiG Mistake!!! The ring wasn't even sized!! It was in its original size. We spoke to the manager Robert Leon, and he was very very rude. Keep in mind this is 5,000 dlls ring, so he says the jeweler will be in at 415 to do the sizing of the ring in the most rushed manner. And i told him you know what just cancel it. I don't want a rushed service, where obviously everything can go wrong and for the price i paid i was expecting more responsibility and quality on their end. So the manager tells me he spoke to the district manager and didn't approve the cancellation. That we had no options, and that the jeweler was on his way already. We clearly stated we had no time, and just to forget it, and just to leave the ring as it is. To not even bother sizing it anymore. He said, well I'm gonna size it and give it to u, you can pick it up after your trip if you want! At this point and with that attitude we clearly don't want nothing to do with them. We clearly had stated that!!!!Maybe if he had approached us differently and been more empathetic things would of been differently but the fact that he was forceful and disrespectful, not only to me but to my 8 month pregnant wife!! He turned what was being a great day into a real bad one in matter of seconds. We want nothing to do with this company whatsoever. And it sad because clearly i was great paying customer with the first ring i bought, and still came back thinking i would have a great longtime relationship with this jewelry store.. oh boy...

Horrible quality! My husband bought me my wedding ring and I barely wear it to make the shinning last, I extremely took care of it even before washing my hands to make my jewelry last longer looking new. It's been barely ONE year since we got our wedding rings and I just noticed today before wearing it after washing my hands that my ring looks tarnished and there's a visible seam. When I told my husband about it he noticed he has a visible seam on his ring too and its getting tarnished as well, but mine looks worst than his and he wears it everyday. When it's REAL GOLD, the gold shouldn't turn looking like a ring tearing apart, tarnished, especially after buying a year ago. We called and the guy that answered the phone was helpless talking about if we bought insurance. We're not sure if we did, we're not close by to have him check for us "in person" as he said but any good jewelry that you buy especially gold shouldn't turn like that and start falling apart in a year. I hope this gets resolved because it was expensive rings for our special wedding to have a horrible purchase and experience not only with customer service but our purchases. You get what you paid for and we weren't expecting this for the price we paid, of course we take care of it, even if wearing it daily shouldn't matter either way if thats what we were told at the time of purchase what we bought was a good gold quality ring, not a cheap ring material looking...

Save your money — Kevin Jewelers does not stand behind their products or their customers.

I spent nearly $400 on several pieces of jewelry for Mother’s Day, including a ring I thought would be something special. Just two months later, the entire top half of that ring broke off — it looked like it was never even properly soldered together in the first place.

I brought it back with my receipt, expecting them to stand by their work. Instead, the manager was rude and dismissive, accusing me of damaging it myself instead of acknowledging it was clearly a manufacturing defect. His only offer? He’d “fix” it — but only if I paid more.

Why should I trust them to fix it when they didn’t build it right to begin with? It’s clear they know their jewelry won’t last — that’s why they push you to pay extra for their coverage plan. If their quality was decent, they wouldn’t need to nickel-and-dime customers to cover basic defects. I took the ring to a jewelry repair store, and they confirmed that the ring was not properly soldered in the first place.

Kevin Jewelers is a gamble. The money you spend means nothing when their products fall apart and you get blamed for it. Find a jeweler that actually cares about quality and treats customers with respect.

I won’t ever spend another penny here — and you...