Bullfrog Spas Factory Store - Chandler, AZ — Attraction in Chandler

Update 5-2-25, still no reply. If they can't honor their commitment to the warranty then I would suggest buying elsewhere.

Update 4-29-25, This is totally ridiculous and unprofessional, after 2 emails I still have not received a response to a warranty issue with the Jetpak. The first email was sent Apr 23rd. Based on the service from this location I would definitely look elsewhere if I was shopping. This being the only way to address a warranty issue is asinine for Bullfrog.

Update 4-28-25. Can't seem to get the Chandler office to reply to a warranty question. This is the biggest drawback for Bullfrog, the total lack of a department to handle warranty issue. In retrospect I would not have chosen Bullfrog if I had known. I would advise anyone considering Bullfrog to take that into consideration before taking the plunge.

I recently purchased the A6L. The delivery was spotty with the installation as I was left with a Spa that had 2 issues, one with the Covermate III system (They stripped the screws trying to put it together) and the second was the waterfall didn't work. The tech that came out a few days later was great and resolved both issues. After a couple of weeks, the foam on the Covermate handles broke apart and spilt about halfway, more so because of the design. I asked the salesperson in the Chandler office what to do and was told she usually has people cut it and tape the end, apparently, it's a known issue, sad. I responded that I prefer replacements as that would look cheap, no response yet about that. 2 days have passed, and I noticed the control panel, (there are 2 besides the main control), stopped working. I sent that off to them and still no response. It's a sad system when corporate has no way of filing a warranty issue besides going to the store you purchased it from. At this point I am not sure I would ever recommend...

I purchased a Bullfrog Spa in 2022 and it has been a great spa. Unfortunately my rating drops way down due to the customer service, mainly on the service side. I have had a handful of issues with the spa and to get proper service and someone to show up has been a task. The front panels of the spa continue to warp and they have no solution for it except to continue to replace them. And to get them replaced takes months. Almost every service call I have had results in about 3 visits and reschedules because of the wrong part or not part at all being ordered and also a tech saying that he showed up and did the repairs, but really never showed up. This past service I have been dealing with since October and we are now almost in February, it seems the service calls are either never put in or they show up with the wrong part and the call gets pushed back another month. They were supposed to show up with a new front panel and a new cover for the spa and 2 new strips to cover the sides. They showed up only with the front panel, again this is since October for this specific call. The tech had no clue about the cover and had to pull slats from in his truck for another fix. It’s also impossible to get someone on the phone. I have called the number that they tell me to call to get in contact, left messages and no response, so I end up have to drive to the closet store to talk to someone and get updates. Overall, the hot tub feels great to sit in, but there customer service really needs some help. It’s been over 2 years of dealing with it and...

Let me be clear, this 1 star review is for Bullfrog as a company, not specifically for this location or their people. In fact, Gary (store manager) has been very receptive to helping me resolve the issues with my spa but unfortunately he doesn’t walk on water and the people beyond him have failed to resolve the problem after many attempts. For almost a year now, I have been waiting for Bullfrog to replace the panels on my spa that have been assembled incorrectly and installed on my spa. It started with the finish flaking off and across 5 service requests, they have failed to resolve the issue. They actually came out 4 of those times and replaced the incorrectly assembled panels with more incorrectly assembled panels. After the 4th service visit, I was contacted by the area manager (John) who I explained everything to and asked that he address the issue directly with their assembly to get it corrected once and for all. He assured me that he would. Ultimately the next shipment of panels were the same thing. John ended up calling to tell me that the AZ assembly people did not have the correct tools/equipment to assemble the panels correctly and they were working on getting them those tools. That was months ago and I haven’t heard anything from Bullfrog. I called Gary about it last week and asked that John call me again, he said he would. I haven’t heard anything from John. It’s a beautiful spa but if you have service issues, good luck. You would think that if you spend $16k on a spa, it would be a high quality experience...