The Lumina Theater — Attraction in Chapel Hill

I really enjoyed the theater, it was clean, well-kept, and all the staff was friendly. But it was almost impossible for us to enjoy the movie. We bought our tickets the morning of the movie and selected seats in the back-row, since it is usually the most preferable place to sit. However, this was the most uncomfortable and genuinely impossible place to be. I am 4'11, so drastically below the average height of individuals and I could not sit in my seat without having to put my legs in my chair or sit them to the side because there literally was NO LEG ROOM. The seats in front of us reclined, like the rest of the seats in the theater, but there was way less space between our chairs and theirs than any other row. My knees were crushed and in pain by the end of the movie, and you can only imagine how horrible it was for my 6 foot boyfriend and the other people on the row. Furthermore, the theater was extremely hot in the back row. We asked if we could move to literally anywhere else, and told no. I really recommend this theater, but strongly advise everyone to stay away from the back row. You will not be comfortable, enjoy the movie, or even be able to get up for snacks or the bathroom because no one can move. This was obviously the result of poor planning, but it should be prefaced on the website when trying to buy tickets...

We drove all the way from Cary to see a 7:05 movie that my son wanted to see and it took us over 30 minutes to get there because of traffic and a closed road. We got there 5 minutes late and the front door was locked. I looked for a sign saying why they were closed, but there wasn’t one—there were other movies supposedly showing, as well. An employee around high school age came over and unlocked the door, saying that he thought they were closed. He asked what movie we wanted to see, then got his manager. She came over and said that they were closed. So it’s a slow Monday night and you just decide to shut the whole place down at 7:10? They are advertising many showtimes on Fandango, so how do you just simply shut your doors to paying customers? The employees were in the process of hanging movie posters, so it’s not like everyone went home and there wasn’t someone to run the projector. I will not only never visit this theater again, but I will also dissuade my friends from going there. I also left a bad review of the theater on Fandango. This was incredibly unprofessional of the staff at...

I have been here a couple of times. Everything is normally just fine. Tonight I was very upset. There were 4 teenage girls way underage to be drinking in the bathroom. One of the staff members seemed to assist them as far as giving them a four locos pink can. I heard one of the girls say " I wanted to spice things up a bit so I got this" as she was holding up the can. I told the manager but, he was not interested. He said "if you see them again please tell me". I said they already left. He stood there not interested in what I had to say. These girls left the theater and drove away. I feel as though there lives are in the staffs hands since they acknowledged what was happening. How could this happen. It's a small community theater, this should be a safe place to go with your children. This should not be a underage...