Wentworth & Sloan Jewelers — Attraction in Chapel Hill

I was gifted some jewelry I didn't want and took it yesterday to Wentworth & Sloan to see what they might offer for it. Maybe it's because I was wearing my old flannel and jeans with no makeup, but the lady more or less flared her nostrils at me. She left me standing there, took the bag into the back, then came out later holding one earring as though it smelled, and said, "We will not be purchasing this today." She then gave me an offer for the rest. I told her I'd like to get a second opinion and she said, "That offer doesn't hold. We might offer less if you come back another day." Well, fine then!

I took it to Olmaz in Eastgate next, and despite my ragamuffin appearance, the owner (Jack) treated me with complete respect. He sat me down, offered me a drink, and took the time to explain the pieces to me... and then offered me nearly double for the exact same items (including the offending earring, which although small, was still 18k gold with a tiny diamond).

SO... all this to say if anyone wants a fair, respectful, and honest offer on their jewelry or gold, please bypass Wentworth and Sloan and go straight to Olmaz's in Eastgate (between Bruegger's Bagels and Trader Joe's) instead. He's the only jeweler I will use...

This is the rudest store I’ve ever been in. There’s a better jewelry store in the same mall for both jewelry and repairs that treats customers properly. It was so bad, my family will be avoiding this mall until they do something about Wentworth and Sloan, which is a public nuisance. It’s unfortunate as we had been spending many thousands of dollars a year at this mall. The response from the store is a lie. This has nothing to do with COVID, and I'm not surprised they would blame COVID instead of being honest. I was in the store, in the correct place in line. Waited about 15 minutes before asking if there was anyone else helping customers because I could come back. The employee did not "let me know of our limited capacity and ensured we would help you as soon as we finished with the current customers." He snapped "wait your turn" in a rude dismissive way. Yes I left and immediately returned to say that they should treat customers better who are trying to give them money. I do not trust people who are rude and disingenuous about it. If you make a mistake, admit it, don't blame the customer. Because obviously I was trying to skip the line and I don't like being...

My elderly father asked me if I could take his watch to a jeweler to have the battery replaced. Less and less people even wear watches anymore so I wasn't sure where to take it. Looked on Google maps and saw Wentworth & Sloan Jewelers and decided to give them a try. Located in a mini mall across from Harris Teeter (enter by Alfredo's Pizza due to major site and road construction), I was immediately and kindly greeted by the owner and told him my mission. His place has a real jeweler on staff and before I knew it, the delicate task was already done. Looking around and talking with the owner and others working there, a vibe of honest, friendly, and competent expertise was obvious. Dad was pleased to have his watch back (for under $20) and I was pleased to deal with a hassle-free, high-quality establishment that prides itself on exceptional service. At too many places, attention to minor things (like watch maintenance) is nearly extinct but not at Wentworth & Sloan. I plan to return soon...