ATD Computers — Attraction in Charlotte

This is an update...2 yrs later (2018)... Well my MacAir is fried and my data is stuck on a dead computer. Apple...made an appointment for me with a contracted Apple dealer...$75 to diagnose BUT goes towards the repair. $129-$149 PLUS $79 for 1 Terabyte storage to transfer...I can't bring my own storage.

CALLED ATD...

They still have refurbished laptops for $250. They were so nice and helpful. I spoke with Sales and then Repair. $59 to pull my files from dead Mac AND I could bring my own storage!!

I wanted to update my post because I truly believe in consistency. I've never met the owner of this mom & pop shop but I always believe employees are a reflection of the owner and management.

2 years later...still professional...still empathetic with my problem and still make good recommendations using words I can understand. They don't make you feel used, abused or that you need to take a shower to get the salesperson slime off you.

I still highly recommend this company. They do carry a lot of electronics that are not laptop or desktops...

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It's very hard to find anyone to work on your computer that you can trust. When you have a problem it's like diagnosing a noise in your car...all technicians have their own theory or methods for narrowing down the problem. Sometimes it takes time to find the bug causing the issue.

I bought a refurbished laptop for a fantastic price and they loaded it with everything from spyware to the best software programs I could use for my business. I have had a few problems...just like buying a used car...you don't know what's under the hood or how it was maintained. ATD helped me understand everything. ALL is good again...

I've been very pleased and have referred others who also have never had any issues. ATD is a hidden gem in Charlotte that I would not have found without a recommendation from my computer elves at PC Crises...another fantastic computer repair shop in Cornelius.

I felt like I had to write something because some of the reviews were just ridiculous. How do people buy something and not figure out it's used until they get home?? Not repaired on time? That's like asking a doctor when you'll feel better. Of course those of us who use our computers for work lose money during a repair. You're not unique. I also lose money when my car is in the shop. (It's part of life.) People have no common sense, logic or patience. ATD has been very reliable and helpful for me. That's my...

Bought a computer for my husband here. Never had an experience this bad. After telling them what he needed the computer for. The assistant manager assured me this computer had a powerful graphics card and was able to play most games out there. Unfortunately we were sold a $50 video card that required 350watts to use and the machine they gave me was 300watt Power supply.

After arguing with the assistant manager about how this $900 computer came with one of the cheapest worse cards you can buy and a power supply that couldn't run a dreamcast. He told us we should not be doing business with him anymore and we didn't know anything about computers because just because it said minimum 350watts doesn't mean it wont run to its fullest power at 300 watts.

We then asked for the manager above him and we got the owner. The owner shushed this assistant manager up from arguing with us and gave us a free (cheap but better powersupply) for free. After looking at every single store in our area and also online This is the most expenisve store there is.

The quality of items are good but you need to be careful they will try to sell you low brand low cost items at very very high prices. We did end up keeping the computer, (he needed one then couldn't wait any longer for work)

After 10+ years of doing business with ATD Computer in Charlotte, NC. I can no longer recommend them or return to them for any services what-so-ever.

Go to a big name store like Walmart or bestbuy and buy you a computer that is an i5 or i7 cpu for 500-600 dollars, Videocard = $100-150 ram = 30-60 powersupply = 50. You now have a computer built less than $1000 that will play any game on steam and run nearly any modeling program at great speeds.

We paid almost $1000 for ours and it does not even run the game rust or day z on low settings without lots of lag.

DO NOT USE THIS COMPANY ( I hate to say it because they were good to me for 10+ years ) Now the kid like assistant manager there seems like he just knows too much to be a good sales person or even a good person in general. We asked him to build a specific computer for specific reasons and the computer does 1 thing we needed it for :/ This assistant manager is a liar and a BS'er

edit we still cant figure out how the parts in this machine come up to almost $1000 total ripoff and still have not hear from them for...

Dropped off my Alienware laptop last week, it's around 5 years old and has been unable to boot with the main graphics card. ATD told me they'd check it in for a free diagnostic, and since I didn't have time to do it myself I left it with them. A simple diagnosis took a week, and I was excited when they called saying my computer was working. This particular laptop has 2 graphics cards, one onboard and the main graphics card. I suspect the problem is something to do with drivers because I was able to get it to boot after disabling my main graphics card which I told them BEFORE I dropped it off. Anyway, I finally pick up my computer and get it home only to realize that the technician disabled my graphics card and called it fixed. Needless to say I am furious and recommend that anyone who needs work done on a computer to call a friend or find somewhere else. This place is worthless along with all of its technicians. Don't call them asking for help, they make fun of and curse about their customers on the phones. Take your business somewhere where you'll...