Kimbrell's Furniture — Attraction in Charlotte

☆☆☆☆ It's Saturday November 29th 2014. I live in Raleigh Nc and I ordered my furniture from the south blvd store Because I PROMISED and GUARANTEED that I would have my furniture in the store for me to drive 200 miles to pick up which I was willing to pick up bc I needed it before Thanksgiving. Will a list of things went wrong ..

1. The sales agent told me he was one of the floor managers and told me it had to be special ordered but he knows and guarantee that it will be in before thanksgiving.
2. He told me we would stay in between a certain price number and he charged my card for more.
3. He told me he wouldn't charge my card w/o giving the final number.. He didn't and charged it anyway.
4. He dodged my phone calls when I called to ask about the charges and the furniture. When I called him from another number he answer the phone.
5. I called 2 days before thanksgiving and he said it may not be till December 5th which is not what we talked about or what I agreed to and besides I told him don't take my money if it's not gonna be here and I'll just order it here in the Raleigh store. He said give me 48 hours and I'll let you know.
6. Wed the day before Thanksgiving I called the sales rep who has been letting me down and he doesn't answer the phone. I call the store and they tell me he was not in that day. So i asked for a manager.
7. after i gave the credit manager (a female) the rundown she said it would be on the truck Fri yesterday. LIES LIES
8. I called back talk to Martin another "manager" and he said Fri or Monday Dec 1st after I told him I wanted all my money back bc I paid for it in full in the beginning. He told me the store manager was not there and he told me i probably can get it delivered to the raleigh store and I pick it up from there. I told him that is not acceptable and it now needs to be delivered to my house.
9. I had to call the store yesterday morning bc no one called me. I asked for the store manager and I got Les Floyd so far he seemed to understand my frustration and told me he will get with the raleigh store and arrange to have it delivered to my house but I won't get it till after December 8th. He apologized and said Andy the sales rep who started this whole ordeal should have never made me that promise. Les Floyd said he will call me this coming Monday with a update SO we will see if he calls me back. HONESTY IS KEY. DON'T LIE TO CUSTOMERS. The rep in at the Raleigh store on New Bern told me he couldn't make me that promise. I should have ordered it there and gave Rodney the sale. Lesson learned. And I still have no furniture! Sn. I wouldn't have thrown Andy under the bus if he had been honest, returned my calls, and called to apologize for his mess up but he didn't and hasn't and it's probably best at this point. THIS HAS BEEN MY WORST FURNITURE BUYING...

In March, 2022, the recliner was inoperable because the cord to the remote hand controller was severed but not completely. Milton, salesperson at Kimbrell’s Furniture Store (South Boulevard), told me I purchased the Catnapper Power Lift Recliner in November, 2020; and the one-year warranty had expired. He stated he would contact Catnapper to see if he can get the part. When I didn’t hear back from him, I went by the store again. He was able to help me get another remote as he stated that he still had not heard back from Catnapper. I thanked him and the manager as they made it clear that they were under no obligation to help as the warranty had expired.

Because the recliner remained in the “lift” position, I went to the store on 5/13/22. Per my request, he texted me the name of a number of recliner furniture repair services to call. Of the ones that called back, they did not service recliners at all or did not service Catnapper furniture. The recliner is less than two years old and because of major medical issues, my brother still needs it. So, I reached out to Milton again; and although no phone number was listed, I completed the contact form on Jackson Furniture webpage.

On 5/17, the email response from Amanda, Consumer Relations Specialist offered an apology; told me to contact the dealer; and stated that “if not under warranty, she will be happy to assist me as best she can”. I forwarded proof of purchase indicating that the warranty had expired and informed her of the action taken thus far involving the dealer. When I did not hear from her, I forwarded my 5/17 response again on 5/20. Per Amanda’s question (5/20), I informed her (5/24), that when the remote buttons are pressed, there was no noise from the motor area. To date, I have not heard back from Amanda.

Seemingly, neither business (Kimbrell’s or Jackson Furniture Company) even offers a product repair service. As such, let the buyer...

I will NOT be buying furniture from this store ever again and I use to like this store. The customer service is horrible and they don't honor the warranty of the products that they sell. I bought a livingroom set from them a few months ago and I also bought the extended warranty. I bought the warranty because the sales person said that it covered the furniture if any thing happens to it they either fix it or replace it. Well the loveseat fabric started beading up and then it started shredding. I never seen furniture do that before. Then the couch started sinking on one side so when i investigated it, i found that the staples that hold two of the frame boards together had came lose. When I called the guy named Milton that sold me the furniture he asked for pictures, so I took a trip to the store and showed him pictures. He sent out some people to look at the furniture.They came, they left, nothing was fixed. Another guy on another day came, left, nothing was fixed. Milton then called me and said to call a the extended warranty number and have them fix or replace it, so I did. They said that Kimbrell's is responsible for the furniture the first year. I called Milton back and relayed the message. Milton then said "we (Kinbrell's) are not responsible for nothing. Accidental damage is not covered by Kinbrell's." He then said that he would talk to his manager and call me back. So he blamed me for their raggedy furniture falling apart and shredding.To this day Milton has not called me back and my furniture is still not fixed. The managers won't talk to you because every time I called and asked to speak to a manager , the manager would get on the phone and say to hold on and then connect me with Milton since he sold me the furniture. I give this...