Megan Donoho - GEICO Insurance Agent — Attraction in Charlotte

If I could give no stars I would. I called for roadside assistance at 12:45pm because I ran over a nail and my tire immediately went flat. They told me someone would be out here in 45 min. So I waited. The person that they dispatched showed up 10 min late. When he got here, he proceeded to tell me the job was cancelled and he couldn’t do anything about it. Then, I told him to wait because I was going to call Geico to see what happened because I didn’t cancel the job. While I was doing this the person from roadside asstance drove away. The geico representative on the phone told me they didn’t see it was cancelled so they called someone else. They said sorry they didn’t know how it got cancelled and that someone else could be out there in 45 more minutes. I had already been waiting an hour and a half. I’m seven months pregnant and should not be out in the hot sun changing my own tire, but I was left with no choice. All the geico representatives just said oh I’m so sorry. Something needs to be done about this. Do not choose this auto...

I completed an insurance quote online for my husband’s car and for a minute, I got discouraged. The original quote reflected $84 monthly but when I went to purchase the policy, it rose to $255 monthly 😳 I called Geico to see what was going on and apparently the app pulled a ticket that my husband received in 2015…. mind you that was 6 years ago and the app only asks about the previous 5 years. The representative said there was nothing that could be done, so I passed on the coverage initially. This is where Keith comes in. Keith called me the next day asking about the quote and I gave him the full spill. He requested that I give him a chance to look into the issue and see what he could do. He performed MAGIC! Keith managed to get my quote back down to $84 AND get my husband a $0 deductible on comprehensive coverage! He really made my day! I definitely recommend working with him and Geico for your...

I was shopping for a new auto insurance policy after becoming dissatisfied with my then auto policy. I completed a quote online and Geico Agent Jesus contacted me immediately. I explained to Jesus that I needed some time to continue researching auto policies. I requested that he keep me in his contacts and that I’d reach back out in a specific timeframe. Jesus respected my request as well as communicating with me via email. When decided upon Geico, I called Jesus’ office to double-check my auto policy requirements as well as to clarify my questions. Jesus was professional, polite, patient. knowledgeable, and kind. Jesus answered all of my questions as well as clarifying my understanding of my policy. In a very quick yet thorough phone call, I purchased my new auto policy in large part due to Jesus and his assistance in helping me understand my auto policy requirements. Quick, easy, and...