Roosters Men's Grooming Center - Ballantyne — Attraction in Charlotte

Edit: I returned for a haircut and beard trim. Alexandra, the manager, was very accommodating and understanding of my last visit. She gave a fantastic haircut and beard trim. Again her and Nicole were fantastic company. I will be returning for them. They are great at what they do and you will have to schedule out a week or 2 if you want to schedule with them. Picture provided is Alexandra cut.

June visit: So, the first 2 times being here have been fantastic. The female barber is fantastic. She has been very helpful. I am the worst with names.

Sadly, this review is about todays 6/12/24. I was scheduled for 930am. This was going to be great because it was going to be a head shave and beard trim. I'd finish the appointment and make my next appointment. I arrived at 915-920. One of the barbers finished one customer at about 935-940, then disappeared. The other barber let me know at 950 that he apologized for being behind and it would be another 5 mins. I couldn't wait that long since it would set all my other errands to being 25 mins behind.

I will return to try again. The barber with the beard was understanding. It was just...

Beware before booking with Kelly, she is the least accommodating you will find, and discriminate too. She canceled my appointment for a haircut because I got there a couple of minutes lates, inspite of informing them and she just says sorry we need to reschedule. I drove more than an hour to get there just to find out that Kelly is someone who doesn't care. I was told to wait if I planned on getting a haircut the same day; while I waited I saw her accepting a client who came in even 11 minutes late. What should I call Kelly for differentiating between her 11 minutes late client and me?

Update: the manager Tammy read this post and took immediate action, she called me and tried her best to accommodate a slot for a haircut the same day with Tereza (she is awesome!). Tammy handled the situation very professionally and offered everything she could have. Tereza is a star, she is so patient, cheerful, good at understanding what you exactly want, and a kind person. Thanks to...

Made an appointment online for today @ 2:15 pm earlier today , went through no issues. Appointment was also confirmed by the “Roosters Ballentyne” @ 1:09 pm. Just to get a call from Tami @ around 1:45 pm that they made a manual appointment for 2:15 so I would have to move my appointment to 3 because that was her next time available. I said that wouldn’t work with my schedule which is why I setup the appointment beforehand anyway. She said nobody else was available so I told her to never mind. I’m the one who was being forced to change my schedule due to a scheduling program or persons mistake. No thank you. This is awful service & treatment, especially with this being my first experience or going to be my first experience. I didn’t even make it in the door. However, Tami was polite & stayed...