Aloft Charlotte Ballantyne — Hotel in Charlotte

I had been anticipating staying in this hotel and attending a very special event for three months. By the time I checked out this morning I was absolutely livid and my great time was not so great any longer. I am hoping this was either a very rare occurrence or those reviews are not making the sites.

It appears that I was one of several lucky folks that were placed on the third floor with a wedding party. All the drama started at 11 pm and then started again a little after 2 am and went until about 4:30. Security was outside from what I saw with my own eyes four times and one of those times I called to ask for security to be sent back up. The two rooms directly across from me and one beside me were the worst. The guy across from me kept standing in his doorway and yelling out on and off for over two hours. In additional to his drunken yelling he also kept going from door to door trying to get into other rooms and yelling for them to open up. I think he kept confusing my room with his friends room.

I will be honest I was not feeling very safe at all at this point in the night with all this going on. Security finally threatened to call the police on him if he disrupted anyone again. Never say him again but within 10 min a huge group of people came down the hall and were congregating in the hall and going from room to room yet again laughing and yelling. Security came back yet again and told them to break it up and go to their rooms which they did with more cursing and yelling on the way out.

Needless to say I did not get any sleep last night and left the hotel over an hour later than I was supposed to because I was so tired and had and still have a major headache. Not the best way I wanted to start my long drive in the pouring rain.

At checkout I expressed that I did not have a good stay when asked how my stay was. As soon as they saw which room I was in the cheery atmosphere changed instantly. They absolutely knew what happened over the night and not willing to get into it. I honestly feel like it was an uncomfortable situation for the front desk staff. It was a real shame because the same agent that checked me in also checked me out and even helped me the next day when my key stopped working because it was to close to my cell while I was out for the day. The lady was so friendly and nice.

Unfortunately I was only told so sorry your stay was not so great and offered some free breakfast. I declined because I already had a coupon for additional points or $5 for the market for choosing to go green and I was really running late. Then I was offered some additional points to be added to my rewards card. I have no idea what was added if anything and I did take a Coke from the market café to keep me awake on my drive. Honestly I did not have the time to pursue the issue any further and I am sure the staff was just offering solutions that they have been trained to offer. I honestly expected a lot more from the W brand and Starwood hotels.

This was all very unfortunate because this hotel has a great atmosphere the grounds are well kept and the room was very clean and in great shape. I paid for a great view and got a great view. The rooms themselves are very sound proof in that you cannot hear the people next door but you can definitely hear everything in the halls when people are being loud.

I would suggest to avoid some very unhappy guest in the future to keep wedding parties all on the same floor as much as possible. I know that can be difficult but placing people throughout the middle of that block of rooms was not a good experience for those of us not with there for the wedding.

I have mixed feelings about staying here again. This was by far the worst experience I have had in a hotel and I have stayed in places all over the world. But I did leave a nice note and some cash for the person that cleaned my room. Hopefully they had a better...

This hotel was specifically picked for meeting a lot of our needs/wants for our large family. It is close to the highway but not a roadside motel. We charged up the PacHy at the electric car charging station. We could bring our dog for free. We got a double bedded room for the four big people and a free blow up mattress for the 4yo (with Spongebob sheets!). We had our own pack n play for the baby. The kids burned off some energy in the indoor pool. It is close to lots of restaurants with take out options. We moved the rooms bench to align with the in room countertop for the perfect sized dinner surface for three people. Before the sun went down we walked around the very nice paths/pond at Kid Park just up the road (between a corporate building and interstate). The front desk check-in staff was very polite and helpful. She answered all of my questions and explained how to access the pool and the covid guidelines in place. All staff was correctly masked. As our first hotel stay since the pandemic began, but necessary for our long distance move, as a mother I was very nervous but felt mostly safe. HOWEVER, we noticed our room had a fair amount of dog hair attaching to our clothing. As a dog owner I know that it's a tough battle. And as a long time hotel employee I appreciate that we were assigned a pet friendly room since we too were traveling with a dog. But this was a large amount and more like a lab hair; we have a small poodle mix. It made me start to question how well the room has been turned from the previous guest. With that said, everything else was clean, stocked and fresh smelling. Maybe it's my Mommy anxiety or pandemic paranoia but it was still my reason for not giving this great stopover all five stars. We will use this hotel again if we make this trip...

My girlfriend and I were looking for a place to stay that would accommodate a large dog. She was traveling from VA and I was coming up from MS.... and we stumbled upon this hotel from BringFido. It's incredibly hard to find a dog-friendly hotel that doesn't charge an extra fee on top of the standard room rate. We lucked out and found this gem in the Ballantyne area.

This hotel's service and cleanliness made it remarkable. They even let us a bring our large dog! This is the one absolute seller for this hotel. It allows you to bring pets, doesn't charge you extra, and maintains room cleanliness on top of all it. You would think that since they allow pets, the rooms would not be as clean or would have a smell, but we didn't experience that at all! They even put us on a dog-friendly floor, making it easier for us to take our German Shepard out when needed.

In addition, we were treated very well by the staff, and got simple small requests very quickly from the front desk (toothpaste, toothbrush). The housekeepers were very pleasant and did an excellent job with our room.

The local area is nice, a great out door shopping center with all you can ask for is literally across the street. Right next to the hotel is a walkway that traverses through the Ballantyne Golf Course, which is beautiful, with rolling hills, ponds, and wonderful trees/grass. Everything is maintained really well, so evening walks/jogs are scenic, to say the least.

I don't think I'll ever stay at a different hotel in Charlotte, if I have to travel there again. It's perfectly accommodating and definitely surpasses the expectations of the rate you pay....