Orchids Nails & Spa — Local services in Charlotte

I made an appointment on 6/14 for 6/15 @ 10:00 am for a SNS mani, and pedicure I was heading out of town that afternoon so I requested 2 techs at the same time. When I arrived both techs were working on other people. I decided to get a wax service while I waited. I was in the salon until 1:15 PM, and left unsatisfied. I ended up changing my services since I still had a long wait and got the herbal pedicure and an overlay with gel polish. With all of my services for the day I spent $110 + tip. I never got an opportunity to have both techs working with me to finish more quickly, and the job that was done was not a good one. My toenails were still wet when I left because I had a base coat, 4 coats of color, and a top coat. My nails were all diff lengths, and thickness they were also bumpy and crooked. When I returned to town on 6/19 I went into the salon to have everything corrected. I arrived about 615 p. Kim told me they were busy and could not fix today requested that I come back another day, I told her that was unacceptable and I did not have the time. She requested that I come back the same day at 7 p I did. She fussed at me and complained to me the whole time when I came back about why I didn't say anything how its late and they are about to close. I expressed to her I had already been in the shop for 3 hours and was late leaving and almost missed my flight I could not allow them to do anything more at that moment. Finally I said I'll leave but I would be sending an email and providing a review of my services rendered and customer service afterwards. She then changed her attitude and said she would fix them. She had Andy file my gel color off and try to even out the acrylic, that was it. they did not do a good job of "fixing" the poor job from before. The french tip was still on my nails after Andy filed them and when Kim polished my nails she didn't even bother making the coats even, you can still see the french tip from before the nails also look transparent due to the uneven coats of polish. I originally paid for french tip and the whole time Andy was filing my nails Kim kept trying to get me to change my nail color to a solid color because she did not want to take the time to do the french tip over. I went back and forth with her and finally told her to give me my money back for the cost of the french tip ($5). I also feel like I was over charged as I should have qualified for the $12 discount for the herbal pedicure (which I got) and the additional $10 off for spending well over $50 on my services (which I did not get). Any time someone is spending their money they should leave satisfied with their purchases. Things happen sometime and I understand that but be requesting a "do over" was the opportunity to make it right, and that...

My experience could not have been more opposite than the first 2 reviews (family members perhaps?). I called for an appointment and was told that they were to busy to take me right away and to come in an hour. I was done with my errands so I arrived at the shop 45 minutes before my appointment and parked outside waiting. I saw that there were 5 staff and 2 customers. I waited for my time as I did not know what they were "too busy" with and found all available staff conversing in the pedicure area of the shop.

"Pick out your color"...."you have a fungus"....."your watch is so small"...and "wash your hands" was the extent of any conversation. I do not get my nails done and expect to develop a up close and personal relationship but I felt like I was intruding on someone's personal time. (There was plenty of conversation going on between my nail tech and other techs in the shop throughout my fill.)

Then, the quality of work is very poor...looks like I have Chiclets on some of my nails. The fill material close to the cuticle is very thick and ugly and there is nail polish where there should be none (on my cuticles).

I am very disappointed as this is very close to my home, but, I would...

Super disappointed because of how close this is to my home. This is the second time I’ve come to get a pedicure and there was virtually no massage, it was like she was rushing through it, (woman with glasses). Even toward the end, she rushed so much that she messed up the paint twice. I left there with not even a great paint job, which would have been the minimum expectation after getting no added benefits from the pedicure (I even upgraded to the $50 pedicure option, which included a “stone massage” and lasted literally 30 seconds each leg). The total came to $75, I had a $100 gift card and they assumed I would give the entire amount with tip included. I did because I don’t want any excuse to come back again. Their painting skills have always been disappointing but I kept going back because Sky gave great pedicures (not sure if he still works there?). Unfortunately the rest of the staff is not as well trained. I do not...