Toccare Skin Spa — Attraction in Charlotte

I'm so happy with my experience at Toccare I don't know where to begin! I recently saw Caci for a brow wax, and came back the next week for a 60 minute facial...both services were amazing!

Location: I love the location. I live uptown and it's very easy to get to, parking is always available and it's a breeze to come and go. It's in Myers Park, very central and easy to get to from any direction. It's just Caci (and a massage therapist) in the business, so it's very private and the experience feels very personal. You are not being hurried in/out to make room for the next guest. I'm female and loved it, and it would be PERFECT for men looking to get the occasional waxing, facial or massage service without feeling like they're at a spa and surrounded by women.

Ambiance: For me, it's perfect. Very minimalist but welcoming. Caci does have retail available, but you are not bombarded with shelves busting with products when you walk in the door. Her priority is taking care of your skin and educating you on what's important to maintain and treat. When you walk in the door, there is a beautiful aroma that's spa-like but not overwhelming. I asked her about the aroma...she said it's just the products she's using during services (love that!)

Services: I've been getting brow waxes for 15 years...and this was one of the best! I have the unfortunate nervous habit of pulling out my eyebrows, and sometimes this can be a challenge for the person trying to maneuver around the occasional thin/bald patch. Caci did a phenomenal job...I haven't even had to use makeup to fill them in! I came in a few days later for a 60 minute facial, which she customizes based on her expert evaluation of your skin (she has over 10 years of experience in the industry) and your concerns. The facial was so relaxing...but also effective! It's been days since my service and my skin is still soft, smooth and glowing!

Products: I love the products she uses and can't wait for my next facial. She even sent me home with several samples, so I can try them out for a few days and decide if I would like to continue using the products at home. Considering they are organic, smell amazing and feel great on my skin...I most likely will begin working them into my skincare regimen. But I love that there wasn't any pressure to take home products on the spot!

I highly recommend Caci and Toccare - you will not be...

Update: the owner on the phone said “this is a common situation” so apparently I’m not the only one. But yet in the reply below states “this is un common”… so which is it? They will do anything to look as though this is a professional establishment and that it was my fault online, but on the phone it was “common” and the estheticians fault and they are “so sorry”

Also her response of “you failed to inform the” esthetician “ is not correct, the esthetician failed to ask me and even ADMITTED to me that she failed to do her job. So no it was not my fault, if they had asked I would’ve told them.

The esthetician failed to follow the companies procedure, which resulted in an injury. I get mistakes happened, but not owning up to what happened is poor customer service and business management.

I went for an eyebrow waxing and massage, my massage was great. But the lady who waxed me never asked if I use retinol (even said “I always ask if people use it but I didn’t ask you” later on) and since she failed to do her job she tore off my skin, leaving me with this open wound, which has been burning non stop. I would NOT suggest this place . The fact that she had me pay for this is appalling and poor customer service. My whole face was red when I left my appointment (which is how eyebrow wax’s typically go) so I didn’t realize how bad the wound was until the rest calmed down. I am super disappointed with this place and the woman...

I have always heard wonderful things about Toccare and was excited to check it out for the first time earlier this year. I booked a 90 minute massage and 60 minute facial at the Myers Park location. The facial was maybe the best I've ever had and I never wanted it to end. Truly a 5 star facial! Thankfully that was my second service of the day though because it redeemed what was maybe the worst massage I've ever had. For some people, the therapist would have been fine, but for me, in spite of providing feedback along the way, the pressure was never what I wanted it to be. The combination of that with the awful lotion she used, literally made my skin crawl for a full 90 minutes. It's possible they have other options that I just didn't think to ask for in the middle of my treatment, but it felt like a dry massage which is I think what made my skin crawl so much. Given the overwhelming number of 5 star reviews for Toccare, I'm inclined to go back again to see if my experience was just a one-off thing. I hope it was...especially considering the magical...