Genevieve & Co. — Local services in Charlotte

Very unsatisfied with the results here. Had my mom come here for her birthday present hoping she would love it. Not the case, went back to try and talk about how to resolve the issue, owner was very rude from the beginning and didn’t acknowledge me. The owner walked out the room after interrupting me everytime I was trying to explain the situation . You would expect DECENT customer service after paying over 700 dollars. They did offer MORE Botox to get one of the eyebrows fixed, my mom obviously declined because she was scared after the first experience she had with it. After that, the owner walked out abruptly and said you can speak to the manager. Manager called and basically did not give any solutions, but basically tried to say we were only looking for a refund and she will contact their lawyers. Absolutely ridiculous, even the lady wearing white acknowledged the unacceptable customer service from the OWNER. Would not recommend at all! If you’re gonna open a customer service facing business do better. Manager stated “you’re overreacting” when I explained my mom was very unsatisfied, she literally left the room they had...

This business is about to be the biggest hit of Charlotte. The fact I can walk in, be hydrated and walk out feeling 10x better than I did before—is AMAZING. All within 45 minutes 😍 I love the infused vitamin options, and all the IV bag options they have. Especially knowing the vitamins infused last me like the whole month (I’m horrible at remembering to take my oral vitamins). I haven’t personally tried the facials yet or aesthetics but without a doubt I will be VERY VERY soon. I know people who have had the facials and Botox and RAVE about it constantly. The staff are all amazing. Everyone is so friendly and efficient and KNOW EXACTLY what they are doing. Personally, I can’t wait to plan my next parents night out and have my IV hydration appointment lined up for the morning after. 😆✌🏻 If you haven’t checked them out...Contact them to get booked, you won’t be...

Fate brought me and Genny together. She needed a last min dog sitter for her 3 wonderful pups and as I’m chatting with her I learned she had a medspa and my previous injector had retired. I booked an appointment and have never looked back. She is more than knowledgeable in her field, she excels in it. She understands every face is different and they can not be treated the same. She gave me recommendations, told me what would help enhance and what wouldn’t work for me. Aside from her honesty, the best part of her is knowing how to enhance, but keep me looking like myself- only refreshed! I look forward to my future appointments with Genny and her team and highly recommend...